Senior Bodyshop Advisor

Stratstone; Chesterfield; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Critical illness pay

Life assurance

23 days holiday + bank holidays

Exclusive vehicle discounts

Descripción de la vacante

Stratstone BMW Chesterfield is seeking a Senior Bodyshop Advisor who will deliver outstanding customer service and drive repair bookings at our Chesterfield dealership. You’ll greet customers, assess needs, communicate repair timelines and coordinate work orders to ensure timely completion.

The ideal candidate has strong customer service experience in automotive retail, excellent organisation, and comfort with computer systems, plus sales skills to upsell value products while maintaining service

Formación

• Background in customer service and an interest in the automotive industry.
• Flawless organisation skills and confidence with computer systems.
• Experience in sales with ability to maintain service levels while meeting KPIs.
• Dedication to providing incredible service and making customers happy.

Responsabilidades

• Provide excellent customer service by greeting customers, understanding their needs, and communicating repair requirements and timelines.
• Schedule appointments, manage work orders, and ensure repairs are completed on time.
• Advise on a recommended course of action to customers, and accurately invoice for any work carried out.
• Keep customers informed of extras, accessories and value products, while maximising upsell opportunities.

Conocimientos

Customer service

Automotive industry interest

Organisation skills

Computer systems confidence

Sales experience

KPI awareness

Descripción del empleo

Stratstone BMW Chesterfield

Salary of £30,000 with a bonus of £6,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Senior Bodyshop Advisor at Stratstone BMW Chesterfield?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.

What does the role of Senior Bodyshop Advisor involve?

• Provide excellent customer service by greeting customers, understanding their needs, and communicating repair requirements and timelines
• Schedule appointments, manage work orders, and ensure that repairs are completed on time
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

What qualities do I need to succeed in the Senior Bodyshop Advisor role?

• Background in customer service and an interest in the automotive industry, whether above or below the bonnet
• Flawless organisation skills, and confidence with using computer systems
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
• Dedication to providing an incredible service, with a passion for making our customers happy!

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. We are an equal opportunities employer.

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible.

Our team will be happy to support you throughout every stage of the process.