Retail Manager

Stratstone; Bury St Edmunds; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family leave policy

Salary sacrifice car scheme

Volunteer day

Long service awards

Career development

Cycle to work

Discounts on purchases

Referral rewards

Job summary

Stratstone, BMW Bury St Edmunds, seeks a Retail Manager to lead a high-performing sales team and drive outstanding customer experiences. You'll oversee junior staff, ensure accurate data in the sales system, and align with FCA regulations while pursuing profitability and customer service excellence.

The role offers a £30,000 base with £60,000 OTE, a company car, and a comprehensive benefits package including pension, life assurance, and generous holiday entitlement.

Qualifications

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system and input accuracy.
• Adherence to FCA regulations and standards for Finance & Insurance.
• Motivation to achieve department profitability, finance and customer experience objectives.
• Analytical mindset for interpreting financial information and reporting to Senior Management.

Skills

Customer experience

Team leadership

Sales management

FCA compliance

Performance analysis

Job description

Retail Manager

Stratstone

BMW Bury St Edmunds

£30,000 basic salary with £60,000 OTE and company car, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you passionate about steering your team to success? Do you have an analytical mindset and strive to exceed targets? If so, you'll be a perfect fit at Stratstone

We love people who value exceptional customer experiences, in the same way that we do; Stratstone are committed to providing our customers with the highest level of service. As a Retail Manager, you'll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

What you'll bring to the role:

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• Supporting the Sales Manager in overseeing the Sales Executive prospect system, ensuring all information is being entered, updated, and used effectively.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Senior Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.
• Sales staff management experience.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you're supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that's why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.