Senior Binder Claims Specialist | Hybrid Work

Howden; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Howden Re is seeking a Senior Binder Claims Handler in London. You will oversee complex binder claims, providing senior technical and operational support across the claims function, ensuring accuracy and timely processing in line with contractual requirements.

You will work with brokers, coverholders, insurers and TPAs, strengthening controls, improving data quality, and developing scalable, consistent claims processes to support our global reinsurance client base.

Qualifications

• Strong experience in insurance claims, ideally in the London Market.
• Experience with binder, delegated authority, or coverholder businesses.
• Good understanding of end-to-end claims lifecycle.
• Experience reviewing and managing claims bordereaux.
• Strong understanding of claims controls, authorities and referral processes.
• Experience with CLASS ECF, IMR, LORS, and A&S.
• Good interpersonal skills with brokers/clients and internal stakeholders (IBA).
• Good communication skills.
• Experience with OpenTWINS, GBX or similar broking systems.

Responsibilities

• Review and oversee claims bordereaux from coverholders, TPAs and delegates.
• Validate claims data for accuracy, completeness and consistency.
• Investigate data discrepancies and reconciliation issues.
• Monitor timely receipt and processing of bordereaux.
• Collaborate with internal teams and external partners to improve data quality.
• Assist in reconciling claims data across bordereaux, systems and insurer records.

Skills

London Market experience

Binder/DA/coverholder

Claims lifecycle

Bordereaux handling

Claims controls & authorities

CLASS ECF/IMR/LORS/A&S

Stakeholder management

Communication skills

Broking systems (OpenTWINS/GBX)

Tools

OpenTWINS/GBX

Job description

Howden Re is seeking a Senior Binder Claims Handler in London. You will oversee complex binder claims, providing senior technical and operational support across the claims function, ensuring accuracy and timely processing in line with contractual requirements.

You will work with brokers, coverholders, insurers and TPAs, strengthening controls, improving data quality, and developing scalable, consistent claims processes to support our global reinsurance client base.