Senior BI Support Analyst

IT Talent Solutions Ltd; Milton Keynes; On-site; GBP 52,000 - 78,000; Full time

Job summary

IT Talent Solutions Ltd is seeking a Senior BI Support Analyst to transform data into insights that support decision-making across the business. You will bridge business teams and developers, support BI tools, and promote a self-service data culture for dashboards.

You’ll lead workshops, troubleshoot BI issues, and design dashboards that provide actionable insights. Strong Excel, SQL, and data modelling skills are essential, as is experience with BI tools like Power BI, Qlik Sense or Tableau.

Qualifications

• In commutable distance to Milton Keynes; driver strongly preferred.
• Excellent written and spoken English.
• Strong experience with BI and data analytics tools.
• Analytical mindset and ability to interpret complex data needs.
• Advanced Excel skills (formulas, pivot tables, data manipulation).
• Able to translate business requirements into BI solutions.
• Good understanding of data warehousing and ETL processes.
• Experience with data modelling and reporting structures.
• Knowledge of data governance, quality and management practices.
• Experience with databases, SQL, and cloud platforms.
• Strong communication skills for both technical and non-technical audiences.

Responsibilities

• Understand reporting needs and deliver effective data solutions.
• Translate business requirements into technical specs for developers.
• Lead or support workshops to gather requirements and manage change requests.
• Act as the go-to expert for BI tools, troubleshooting issues and supporting users.
• Enable self-service BI by training users to create reports and dashboards.
• Design and maintain dashboards and reports that provide actionable insights.
• Work with subject matter experts to ensure data accuracy and integration.
• Identify opportunities to improve processes and automate data delivery.
• Maintain documentation including solution designs and user guides.
• Support and improve the central data platform and BI environment.
• Lead BI governance activities, ensuring data quality and security.
• Coordinate testing for new or updated BI solutions.
• Monitor report performance and ensure timely data delivery.

Skills

BI tools

Data analytics

Advanced Excel

SQL

Data modelling

ETL

Data warehousing

Communication

Requirements gathering

Data governance

Cloud platforms

Stakeholder engagement

Tools

Power BI

Qlik Sense

Tableau

Job description

Senior Business Intelligence Support Analyst

Role

We're looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business.

This is a hands-on, senior-level role where you'll act as a key link between business teams and technical developers. You'll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards.

You’ll Be Doing

• Work closely with stakeholders to understand reporting needs and deliver effective data solutions
• Translate business requirements into technical specifications for developers (internal and external)
• Lead or support workshops to gather requirements and manage change requests
• Act as the go-to expert for BI tools, troubleshooting issues and supporting users
• Enable self-service BI by training and guiding users to create their own reports and dashboards
• Help design and maintain dashboards and reports that provide actionable insights
• Work with subject matter experts to ensure data is accurate and integrated across systems
• Identify opportunities to improve processes, automate tasks, and enhance data delivery
• Maintain clear documentation including solution designs and user guides
• Support and improve the organisation's central data platform and BI environment
• Lead BI governance activities, ensuring data quality, consistency, and security
• Coordinate testing for new or updated BI solutions
• Monitor report performance and ensure data is delivered accurately and on time

Essential Skills & Experience

• In commutable distance to Milton Keynes / a driver highly desirable
• Excellent written and spoke English
• Strong experience with BI and data analytics tools
• Excellent analytical skills with the ability to interpret complex data needs
• Advanced Excel skills (formulas, pivot tables, data manipulation)
• Ability to translate business requirements into BI solutions
• Good understanding of data warehousing and ETL processes
• Experience with data modelling and reporting structures
• Knowledge of data governance, quality, and management practices
• Experience with databases, SQL, and cloud platforms
• Strong communication skills for both technical and non-technical audiences

Desirable

• Experience with tools like Qlik Sense, Power BI, or Tableau
• Knowledge of Master Data Management (MDM)
• Experience supporting or delivering self-service BI initiatives