Senior BI Lead - Data Strategy & KPIs (Hybrid)

Virgin Media Business Ireland; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

25 days annual leave

Bupa private healthcare

Wellbeing benefits

Pension contribution matched up to 10%

Car benefit scheme

Virgin Media / O2 discounts

Job summary

Virgin Media Business Ireland is looking for a Business Intelligence Manager who will lead the design and delivery of next-generation analytics frameworks. This role includes overseeing data management, KPI governance for customer service performance, and ensuring data integrity across processes.

The ideal candidate has experience in mobile or telecom industries, strong communication skills for senior stakeholders, and is proficient in tools like Power BI. This hybrid role offers competitive benefits and a focus on fostering an inclusive work environment.

Qualifications

• Proven experience in the Mobile, Telecoms, or Cable industry.
• Strong skills in Power BI, Qlik, and Microsoft Fabric for insights and reporting.
• Experience managing service-level KPIs and processes.

Responsibilities

• Lead design and delivery of business intelligence strategy.
• Validate service performance under the MSA.
• Maintain data governance and quality frameworks.

Skills

Mobile, Telecoms, Cable experience

Power BI

Qlik

Microsoft Fabric

Service performance KPIs management

Excel

Communication skills

Flexibility and resilience

Data analysis

Process definition

Standard office applications

Relationship building

Job description

Virgin Media Business Ireland is looking for a Business Intelligence Manager who will lead the design and delivery of next-generation analytics frameworks. This role includes overseeing data management, KPI governance for customer service performance, and ensuring data integrity across processes.

The ideal candidate has experience in mobile or telecom industries, strong communication skills for senior stakeholders, and is proficient in tools like Power BI. This hybrid role offers competitive benefits and a focus on fostering an inclusive work environment.