Senior Banking Administrator Assistant

Eden Scott; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Eden Scott's client seeks a Senior Banking Administrator Assistant in Edinburgh to provide vital administrative support in complaints processes and regulatory returns. Ideal candidates will have experience in banking or financial services and strong communication skills. The role offers hybrid working, competitive salary, and opportunities for career growth in a supportive environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for skill development

Hybrid working options

Inclusive work environment

Qualifications

• Experience in banking or financial services, ideally in a client service environment.
• Familiarity with UK financial regulations.
• Proactive team player with a positive attitude.

Responsibilities

• Support end-to-end complaints handling process.
• Compile and submit accurate regulatory returns.
• Prepare and distribute compliant regulatory client communications.

Skills

Organisational skills

Written communication

Verbal communication

Attention to detail

Customer-focused

Tools

MS Office

Banking systems

CRMs

Job description

Eden Scott's client is seeking a highly organised and detail-oriented Senior Banking Administrator Assistant to join their Banking Commercial Service team in Edinburgh. This is an excellent opportunity for an experienced professional with a background in complaints processes, regulatory returns, client communications, and Banking operational activities within a financial services environment. The role is hybrid 3 days in the office and 2 days at home after training

Key Responsibilities

• Provide administrative support for the end-to-end complaints handling process, ensuring cases are recorded, tracked, and resolved in line with regulatory standards.


• Assist in compiling and submitting timely and accurate regulatory returns, ensuring full compliance with FCA/PRA requirements.


• Support the preparation and distribution of clear, compliant regulatory client communications, including disclosures and updates.


• Contribute to the smooth delivery of day-to-day operational activities, maintaining data accuracy and process efficiency.


• Liaise with internal teams such as Compliance, Risk, and Operations to ensure consistent service delivery and adherence to controls.


• Help identify and implement improvements in administrative processes and reporting methods.

Person Specification

• Experience in a banking or financial services role, ideally within a commercial or client service environment.


• Familiarity with UK financial regulations and administrative requirements related to complaints and reporting.


• Strong organisational skills with the ability to prioritise tasks and meet deadlines.


• Excellent written and verbal communication, with a customer-focused and professional approach.


• Confident using MS Office tools and internal banking systems or CRMs.


• A proactive team player with a positive attitude and attention to detail.

What Our Client is offering

• Competitive salary and comprehensive benefits package.


• Opportunities to develop your skills and grow your career in financial services.


• A supportive, inclusive work environment with hybrid working options.


• Office based in central Edinburgh with convenient transport access.

Email CV to [e-mail]

This position may be just one of numerous opportunities we are handling that you could have an interest in pursuing. If you have not been in touch with us before please call us on 0131 550 1100 or drop off a CV at [e-mail] and we will make sure the most relevant Consultant gets back to you as soon as possible. Please note that we never send CVs anywhere without your prior consent.

Eden Scott offers the services of an employment agency for permanent work and an employment business for temporary work.