Senior BA, Public Sector — Digital Services Lead

Scrumconnect; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Scrumconnect Consulting is a multi-award-winning digital consultancy delivering public sector digital services in the UK. We are seeking a Senior Business Analyst to understand current services, define changes, and translate them into clear requirements for the team.

You will map processes, run stakeholder workshops, write stories and acceptance criteria, and ensure traceability from problem to feature while sizing impact and guiding data-driven decisions.

Qualifications

• Significant experience as a business analyst in agile delivery teams.
• Strong process mapping skills (e.g., BPMN or service blueprints).
• Experience writing user stories, acceptance criteria and business rules.
• Strong facilitation and stakeholder management abilities.
• Ability to analyse complex data and extract clear findings.
• Experience with Jira, Confluence and Miro.
• UK government or public sector experience preferred.
• Experience across discovery, alpha and beta phases.

Responsibilities

• Map current and future processes, including data flows between people, teams and systems.
• Run workshops and interviews with policy, operational and technical stakeholders.
• Write user stories, acceptance criteria and business rules, and manage the backlog with the product manager.
• Identify root causes of problems rather than symptoms.
• Analyse data and evidence to size problems and support decisions.
• Keep requirements traceable from problem to delivered feature.
• Assess the impact of change on users, processes and systems.
• Support other business analysts and contribute to the BA community.

Skills

Agile delivery

Process mapping

User stories & criteria

Stakeholder management

Data analysis

Jira/Confluence/Miro

Public sector experience

Discovery to beta

Education

BCS International Diploma in Business Analysis

Tools

Jira

Confluence

Miro

Job description

Scrumconnect Consulting is a multi-award-winning digital consultancy delivering public sector digital services in the UK. We are seeking a Senior Business Analyst to understand current services, define changes, and translate them into clear requirements for the team.

You will map processes, run stakeholder workshops, write stories and acceptance criteria, and ensure traceability from problem to feature while sizing impact and guiding data-driven decisions.