Senior Associate Customer Support

MSD Animal Health UK Ltd; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

MSD Animal Health UK Ltd in Milton Keynes is seeking an experienced Customer Services professional to support enquiries, complaints and orders across phone, email and other channels in a fast-paced environment. You will manage multiple priorities and maintain accuracy in all customer interactions and processes.

The role requires proven experience in customer service and order processing, strong communication, and proficiency with SAP, CRM systems and Excel.

Qualifications

• Proven experience in customer service and order processing.
• Strong problem-solving, decision-making, and organisational skills.
• Proficient in SAP, CRM systems, and Microsoft Excel.
• Exceptional attention to detail in high-volume environments.
• Ability to multitask, prioritise workload, and work under pressure.
• Excellent communication and collaborative teamwork.

Responsibilities

• Manage customer queries and business enquiries.
• Process orders and manage the full order lifecycle in SAP.
• Coordinate product allocations and communicate with customers and stakeholders.
• Handle calls, complaints, disputes, credits, and returns.
• Provide accurate product and service information.
• Liaise with logistics and finance teams to resolve issues.
• Maintain reports and raise incident reports as needed.
• Keep SAP systems updated and support meetings and administrative tasks.
• Manage competing priorities, meet deadlines, and maintain accuracy under pressure.
• Support compliance, continuous improvement, and training activities.

Skills

Customer service

Order processing

Problem solving

Organisational skills

Multitasking

Communication

Tools

SAP

CRM systems

Microsoft Excel

Job description

Position Summary

Based at our organization Animal Health HQ in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll work in a fast-paced environment, managing multiple priorities while maintaining a high level of accuracy across all customer interactions and business processes.

Job Description

• Manage customer queries and business enquiries.
• Process orders and manage the full order lifecycle in SAP.
• Coordinate and administer product allocations, ensuring fair and accurate distribution of constrained stock while communicating effectively with customers and internal & external stakeholders.
• Handle calls, complaints, disputes, credits, and returns.
• Provide accurate product and service information.
• Liaise with logistics and finance teams to resolve issues.
• Maintain reports and raise incident reports as needed.
• Keep SAP systems updated and support meetings and administrative tasks.
• Manage competing priorities, meet deadlines, and maintain attention to detail under pressure.
• Support compliance, continuous improvement, and training activities.

• Proven experience in customer service and order processing.
• Strong problem-solving, decision-making, and organisational skills.
• Proficient in SAP, CRM systems, and Microsoft Excel.
• Exceptional attention to detail with a proven ability to maintain accuracy in a high-volume environment.
• Ability to multitask effectively, prioritise workload, and perform under pressure.
• Excellent communication skills and a collaborative team approach.
• Self-motivated, proactive, resilient, and eager to learn.

Required Skills

Customer Queries, Customer Service, Problem Resolution, SAP Systems, Service Requests, Technical Support

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

No Travel Required

Flexible Work Arrangements

Hybrid

Shift

Not Indicated

Valid Driving License

No

Hazardous Material(s)

na

Job Posting End Date

08/29/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R406604