Senior Associate, Business Banking

Bank of Ireland; Northern Ireland; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Associate in Business Banking to engage with diverse business customers across Northern Ireland. This role focuses on building strong relationships, achieving growth targets, and ensuring high-quality service delivery. The ideal candidate will possess excellent communication and business development skills, with a collaborative approach to problem-solving. With a commitment to work-life balance and professional development, this opportunity offers a chance to make a significant impact on customer satisfaction and business success.

Benefits

24 days annual leave

Health insurance

Employee assistance programs

Pension schemes

Paid maternity leave

Support for working parents

Professional development opportunities

Qualifications

• Experience in managing commercial relationships and developing customer connections.
• Strong skills in business development and effective communication.

Responsibilities

• Build and maintain relationships with business customers for retention and growth.
• Achieve targets related to customer engagement and new deposits.

Skills

Commercial Relationship Management

Business Development

Communication Skills

Data Analysis

Team Collaboration

Job description

What is the opportunity?

Reporting to the Head of Business Deposits, the Senior Associate Business Banking (SABB) role offers an exciting opportunity to engage with business customers across Northern Ireland, from SMEs to larger enterprises, and to acquire new-to-bank business term deposits.

Travel for in-person collaboration is required, with a minimum of 3 days per week in an office as agreed with the Manager.

In this role you will:

• Build and maintain relationships with a portfolio of business customers, responsible for retention, growth, and profitability.
• Achieve targets related to customer outreach, engagement, retention, growth of funds, new-to-bank deposits, and cross-selling.
• Maximize income for Bank of Ireland in line with set targets.
• Ensure high-quality service delivery to your portfolio, enhancing customer satisfaction.
• Collaborate effectively with team members and colleagues across BBNI and the wider Retail bank to deliver exceptional customer experiences.
• Maintain internal control standards, adhering to audit, regulatory, and compliance policies.

What will make you stand out?

• Experience in Commercial Relationship Management, with a proven ability to develop existing customer relationships.
• Strong business development, communication, influencing, and presentation skills.
• Ability to quickly learn Bank of Ireland products, processes, and systems, and collaborate with internal stakeholders.
• Team-oriented with a collaborative approach to problem-solving and customer service.
• Data analysis skills to identify opportunities and inform business development activities.
• Ability to work independently and meet engagement targets within deadlines.
• Compliance with bank processes, procedures, and policies, with high accuracy and attention to detail.

Essential Qualifications

There are no mandatory qualifications for this role.

More about the team

The Business Relationship Manager role within BBNI is part of our strategic vision to simplify our business, strengthen customer relationships, and ensure sustainability. It focuses on proactive relationship management for customers with limited borrowing needs.

Joining this team offers a chance to contribute to a new customer proposition, adding value for high-value clients. It's ideal for experienced individuals eager to impact customers positively and grow our business through effective engagement.

Why work with us?

Bank of Ireland values work-life balance with hybrid working, 24 days annual leave, and excellent pension schemes. We support diverse family needs with paid maternity leave, fertility and surrogacy policies, and support for working parents and carers.

We prioritize health and wellbeing through health insurance, employee assistance programs, and financial coaching. We also encourage professional development to support your career growth.