Senior Associate, Business Banking

Bank of Ireland; Northern Ireland; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Associate for Business Banking, focusing on building strong relationships with business customers across Northern Ireland. This role emphasizes collaboration, customer satisfaction, and achieving growth targets. Ideal for someone with a passion for business development and a commitment to delivering exceptional service. The company values work-life balance, offering hybrid working options and comprehensive benefits, including health insurance and generous leave policies. Join a dynamic team dedicated to enhancing customer experiences and driving business success.

Benefits

24 days annual leave

Excellent pension contributions

6 months paid maternity leave

Health insurance contribution

Employee assistance program

Support for educational qualifications

Qualifications

• No essential qualifications required for this role.
• Experience in relationship management and business development is essential.

Responsibilities

• Engage with business customers to enhance satisfaction and retention.
• Meet key targets for customer outreach and deposit acquisition.

Skills

Commercial Relationship Management

Business Development

Communication Skills

Influencing Skills

Presentation Skills

Team Collaboration

Data Analysis

Job description

What is the opportunity?

Reporting to the Head of Business Deposits, the Senior Associate Business Banking (SABB) role is an exciting opportunity which involves engaging business customers across Northern Ireland, from SMEs to larger businesses, and acquiring new-to-bank business term deposits.

Travel for in-person collaboration is required, with a minimum of 3 days per week in an office as agreed with the Manager.

In this role you will:

• Establish working relationships with a portfolio of business customers, being accountable for end-to-end value creation (retention, growth and profitability) from this portfolio.
• Meet key targets in respect of customer outreach volumes, successful engagement, retention and growth of funds, new-to-bank deposit acquisition and cross sales.
• Maximise income for Bank of Ireland in accordance with set targets
• Take personal accountability for the service being delivered to this portfolio of business customers and, in doing so, enhance customer satisfaction.
• Demonstrate strong team ethic by working collaboratively and closely with team members. Also working effectively with colleagues in BBNI and the wider Retail bank to ensure an exceptional customer experience.
• Ensure the required internal control standards are upheld, including adherence to audit, regulatory and compliance policies.

What will make you stand out?

• Commercial Relationship Management experience essential, with ability to develop existing customers by engaging effectively and building mutually beneficial and sustainable relationships.
• Excellent business development skills, along with strong communication, influencing and presentation skills.
• Ability to develop a strong working knowledge of Bank of Ireland products, processes and systems and effectively working with key internal stakeholders to ensure a high-quality customer experience.
• Good team player, evidenced by ability to work collaboratively & supportively with management and colleagues in branches / Business Centres to problem solve and deliver positive customer experience.
• Capacity to effectively interrogate and apply internal data to identify and strengthen customer knowledge, manage target customer lists and inform business development activities.
• Independent worker with the ability to meet engagement targets within agreed timescales
• Strong evidence of the ability to follow banks processes and procedures and compliance requirements with a high level of accuracy including adherence to audit, regulatory and compliance policies.

Essential Qualifications

There are no essential qualifications for this role

More about the team

The newly developed Business Relationship Manager within BBNI role forms part of our clear strategic vision of simplifying our business, building stronger customer relationships and ensuring long-term sustainability. Our goal is to extend the benefit of proactive relationship management to customers with limited borrowing requirements.

Becoming a member of this team is a very exciting opportunity to be part of a new customer proposition where you will instrumental in adding significant value to our high value customers. This role is ideal for someone with the relevant experience who is keen to make a positive impact on the customer and who is excited about growing and expanding our business through effective engagement with our customers.

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Why work with us?

Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Manage Risk - Self
• Accountable - Self
• Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.