Senior Associate Business Analysis – Discovery & Transformation

American Express; Burgess Hill; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Associate in Business Analysis, where your analytical prowess will help shape the future of payment capabilities. This role offers the chance to work collaboratively with cross-functional teams, bridging business and technology to deliver innovative solutions. You will play a vital part in a large modernization program, analyzing business processes and customer journeys while supporting senior managers in strategic initiatives. With a commitment to employee well-being and career development, this position promises a fulfilling career journey in a dynamic environment that values your contributions.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• Strong analytical skills and ability to articulate complexities.
• Experience in documenting business requirements and processes.

Responsibilities

• Support discovery and transformation for Enterprise Payments.
• Collaborate with partners to document business requirements.

Skills

Analytical Skills

Communication Skills

Collaboration Skills

Critical Thinking

Problem-Solving

Tools

Agile Delivery Framework

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a Centre of Excellence to drive operational and technical excellence in payment execution to ultimately drive new revenue, relevance and opportunities for the business.

How will you make an impact in this role?

The role of Senior Associate, Business Analysis is an exciting opportunity for a talented Business Analyst to support Discovery & Transformation of new payment capabilities. You will work in a team of Senior Business Analysts for the Enterprise Payments Centre of Excellence priorities, bridging the gap between business and technology by interpreting business requirements into capability needs for technical delivery. Reporting to the Senior Manager, Business Analysis – Discovery & Transformation, you will help to reshape and transform how payment products are built and delivered at American Express. You will collaborate with product delivery owners, architects, and business stakeholders to bring the product vision to life.

This is a great opportunity for someone wanting to demonstrate their strong analytical skills and develop strategic thinking, operating as a core member of a large modernization program and developing innovative payment capabilities.

Job Responsibilities:

• Support Senior Managers leading the discovery & transformation efforts for the Enterprise Payments Centre of Excellence.
• Collaborate with business partners to understand and document business requirements, clarify development scope and associated business value, as well as dependencies.
• Analyse and document business processes and customer journeys.
• Support Senior Managers to develop presentations materials for colleagues and Senior Leadership.
• Develop a technical understanding of Enterprise Money Movement and its capabilities.

Minimum Qualifications:

• Strong analytical skills with the ability to clearly articulate complexities.
• Experience eliciting, articulating and documenting business requirements.
• Strong verbal and written communication skills.
• Strong collaboration and interpersonal skills – ability to navigate cross functional teams to deliver on shared objectives.
• High intellectual curiosity, with critical thinking and problem-solving skills.
• Driving results and collaborating in a cross-functional and global environment.
• Flexibility in supporting various time zones, as this role supports global initiatives.

Preferred Qualifications:

• Expertise in Account-to-Account Payments, Authorization, Clearing & Settlement, and Payment processing.
• Experience with Agile Delivery Framework.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.