Senior AR & Payment Posting Manager

Alliance Spine and Pain Centers; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a Senior AR & Payment Posting Manager for overseeing accounts receivables and payment posting. The role includes supervising staff, ensuring compliance with relevant regulations, and training personnel. Ideal candidates will have management experience, a Bachelor’s degree, and skills in medical terminology and customer service. This is a full-time position offering a competitive benefits package, including healthcare plans and retirement contributions.

Benefits

Healthcare plans

Dental insurance

Vision insurance

401k with matching

PTO accrual

Company-paid Life Insurance

Qualifications

• Minimum of 4 years of medical office payment posting experience.
• Minimum of 2 years of management experience is required.
• Knowledge of clinical policies and procedures.

Responsibilities

• Provides direct supervision to the Accounts Receivables and payment posting staff.
• Monitors workloads and adjusts as necessary.
• Acts as a liaison between departmental functions.

Skills

Management skills

Medical terminology

Problem-solving

Customer service skills

Communication skills

Education

Bachelor’s Degree in Business Administration or Healthcare Administration

Job description

Alliance Spine and Pain provides life-changing pain relief for chronic pain patients.

Our team consists of a diverse practice of medical providers, administrative professionals, and supporting staff who help our patients live fuller, more functional, and fulfilling lives.

The workplace culture at Alliance is goal-oriented and family-centered. We pride ourselves on our community involvement and having fun outside of the office. Not only do we care for our patients, but we care for our co-workers and their families too.

Position: Senior AR & Payment Posting Manager

Location: Atlanta, GA

Job Id: 5659

# of Openings: 1

Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain!

* PTO * MEDICAL * DENTAL * 401k *$25k LIFE INSURANCE*

We are a thriving Outpatient Pain Management Practice who seeks qualified & dynamic Healthcare Professionals!

8 Major Holidays off, no weekends, no overnights and you'll never be On-Call!

If you are a Patient Navigator looking for a career you can grow in and work alongside some of the top providers in the area, then Alliance Spine and Pain Centers is the right place for you.

This is full-time position that offers a great benefits package!

Job Summary

Provides direct supervision to the Accounts Receivables and payment posting staff. Ensure payments received from the insurance companies and patients for reimbursement to the providers for services rendered to patients are posted in an accurate and timely manner. Upholds Medicare, Medicaid, and HIPAA compliance guidelines in relation to billing, collections, and PHI information. Validate the payer EFT/ERA enrollment to ensure all payments are being received in an electronic format. Oversees the daily functions of the remits received within the clearinghouse and works closely with Management to ensure ERA are successfully received from the payer. To ensure payments are being deposited to the appropriate bank. Daily validation of posting reconciliation and patient accounts are balanced and are equal to the deposit received amount. Verifies posting accuracy and reviews batches for posting error trends. Performs the more complex elements of the work, applying an advanced level of expertise and judgement to achieve desired work outcomes. Documents trends and initiates corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow. Acts as a liaison between the Enrollment/Credentialing/and Patient Collection departments. Work as a Working Manager within the department. Initiates cross functional/departmental discussions and initiatives to remove barriers and improve communications and workflows. All initiatives will be quantitative and solution oriented.

Job Summary

Provides direct supervision and management to the Payment Posting department. Develops effective working relationships with all personnel that are involved in the Revenue Cycle Process (Receptionists, Schedulers, Etc.). Distributing work, monitoring workloads and backlogs while making necessary adjustments.

Essential Duties and Responsibilities

• Assists VP, Revenue Cycle with budget preparation and budget analysis
• Oversees departmental functions, workflows, policies and procedures to ensure that all Federal and State regulations and contractual agreements are followed.
• Provides insights on posting processes, payer changes and system enhancements, which will improve the overall quality, and highest level of customer service
• Runs daily and weekly reports to analyze performance of department
• Ensures payments are being processed to the patient account in a concise and timely manner.
• Trains staff in proper posting, reconciliation procedures, and accounts receivable follow-up
• Leads the development and implementation of initiatives to achieve departmental goals.
• Oversees the performance and development and mentoring of service staff.
• Answers questions about unposted payments on claims where payments have been received from the payer.
• Verifies posting accuracy and reviews batches for posting error trends.
• Participates in professional development efforts to ensure currency in health care practices and trends.
• Initiates cross functional/departmental discussions and initiatives to remove barriers and improve communications and work flows. All initiatives will be quantitative and solution oriented.
• Identifies/initiates technology solutions to improve employee productivity and quality.
• Works with other staff to follow-up on accounts until an outstanding balance is paid in full.
• Assists with error resolution from within the Practice Management System and Clearinghouse.
• Participates in regularly scheduled training with the VP of Revenue Cycle for leadership development
• Assists VP of Revenue Cycle in determining training needs of employees in the payment posting department.
• Communicates progress and deficiencies of current personnel, workflow and production to Director of Revenue Cycle
• Maintains accessibility to employees for questions and additional training.
• Determines staff hours, schedules, breaks, and lunches.
• Responsible for monitoring overall production.
• Completes monthly, quarterly and yearly evaluations.
• Maintains required payment records, reports, and files.
• Distributing work, monitoring workloads and backlogs while making necessary adjustments.
• Attends Management meetings and communicates to outside departments, in addition to monthly updates to resource materials provided to external offices.
• Other duties as assigned by VP, Revenue Cycle
• Determines training needs of employees in the Accounts Receivable & Payment Posting department.
• Monthly audit and training sessions with team for continual development.
• Maintains accessibility to employees for questions and additional training.
• Determines staff hours, schedules, breaks and lunches.
• Monitors overall production.
• Maintains accessibility as a BACKUP contact for employees who are late, sick, etc.
• Provides yearly progress reviews of all direct staff

Customer Service

• Answers in a professional and friendly manner phone inquiries from patients, physicians, hospitals and carriers and completes necessary duties to resolve the account.
• Interviews caller to assess the situation, resolving problems quickly and accurately.
• Keeps accurate record of all phone inquiries.

Education/Experience/Skills/Certifications

Bachelor’s Degree in Business Administration or Healthcare Administration. Minimum of 4 year’s medical office payment posting experience. A Minimum of 2 year’s management experience is required. Knowledge of clinical policies and procedures. Knowledge of medical terminology and insurance carriers. Knowledge of computer programs and applications. Knowledge of grammar, spelling and punctuation. Skilled in gathering, interpreting and reporting insurance information. Skilled in trouble-shooting insurance problems and claims. Skilled in written and verbal communication. Ability to identify payment posting problems and recommend solutions. Ability to sort and file insurance forms and associated information. Ability to work effectively with patients, employees and the public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Possible exposure to infectious/contagious disease, hazardous chemicals and materials, needle sticks, blood and body fluids.

Alliance Spine and Pain has high expectations of our employees to possess an outstanding work ethic with a problem-solving mindset. Our practice encourages all employees to have a healthy work-life balance and offers a competitive benefits package, including:

• Four choices of healthcare plans.
• Additional insurance coverage for Dental, Vision, Accident, Hospitalization, Cancer, and Long-Term Disability.
• Company-paid Life Insurance worth $25K.
• Company-paid Short Term Disability.
• Competitive PTO accrual.
• Alliance matches 100% up to 3% of 401k contributions and 50% of each additional dollar up to 5% of eligible pay.
• Employees are immediately 100% vested.
• Relaxed family atmosphere.
• Great opportunities for Advancement.
• 8 paid holidays.

Our Mission

Our mission is to be the premier provider of interventional pain management providing the highest quality of patient care.

Our Vision

Being recognized as the industry leader in pain management, providing life-changing pain relief to more people than ever.

Our Values

Career Opportunities Alliance Spine and Pain is always expanding and interested in adding new team members of expert providers, supportive managers, and knowledgeable staff. We are looking for people dedicated to our mission and vision and who possess our core values of compassion, respect, integrity, excellence, and service.