Senior Applications Support Engineer

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 41,000 - 50,000; Full time

Job summary

A local government organization in Birmingham is seeking a Senior Application Support Engineer to lead application support across various services. You will ensure the optimal implementation and performance of software applications, collaborating with multiple teams. Ideal candidates will have experience in service support, strong technical skills, and excellent communication abilities. This position offers a supportive work environment with opportunities for development.

Benefits

Training and development opportunities

Supportive leadership

Work-life balance benefits

Inclusive workplace

Qualifications

• Comprehensive experience in Revenues and Benefits service support.
• Ideally extensive hands-on experience with third-party products.
• Ability to lead and deliver effective work plans.

Responsibilities

• Lead the implementation and support of applications.
• Develop and maintain relationships with stakeholders.
• Collaborate with teams to meet business requirements.

Skills

Technical expertise in Revenues & Benefits applications

Application support experience

Excellent interpersonal and communication skills

Strong IT skills

Ability to work independently and prioritize tasks

Job description

Overview

Senior Application Support Engineer — Permanent

Grade 5 - £41,511- £49,764

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join Birmingham City Council's dynamic Applications Support Team as an experienced Senior Application Support Engineer. You'll lead on expert support for various software applications, including the new Income Management Application, Civica Pay. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be a user-centric, highly motivated individual with extensive experience in providing expert technical support and guidance to internal teams. They should also be able to collaborate and work systematically with other stakeholders to ensure optimal implementation, performance, and support of a variety of solutions in a fast-paced, dynamic environment.

The Role

As a Senior Application Support Engineer, you will lead on the current application portfolio of a variety of applications in Revenues & Benefits, Finance, Legal, and Democratic services. You will collaboarate with suppliers, business representatives, scheduling, database and other teams to support advanced solutions that meet business requirements.

Key Responsibilities

• Technical Expertise: Ideally extensive hands-on experience and in-depth knowledge of a Revenues & Benefits application, with a preference for experience in 3rd Party products from NEC (formerly Northgate).
• Application Support: Lead on the implementation, seamless support and operation of applications across multiple business areas – including leading on implementation of third party hosted solutions and interpreting business requirements to ensure correct setup of system parameters.
• Relationship Building: Develop and maintain excellent relationships with peers, stakeholders within the business and suppliers.

About You

• Experience: Comprehensive experience in Revenues and Benefits service support and third party hosted solutions.
• Technical Skills: Strong IT skills, with extensive hands-on experience in implementing, troubleshooting and managing software applications.
• Communication: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Additional Skills: Ability to work on own initiative and to lead, develop and deliver work plans, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.

We will support you with

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Sue Causer, [e-mail]

Ref: BCC3218

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification: JD - Senior Application Support Engineer.pdf