Senior Application Support Analyst

Sherwood Forest Hospitals Nhs Foundation Trust; Mansfield; On-site; GBP 32,000 - 39,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an experienced Senior Application Support Analyst to join the Application Support team at King's Mill Hospital in Sutton-in-Ashfield. You will drive operational effectiveness, deliver high-quality application support, and provide senior guidance on major projects to ensure excellent customer service and robust incident management.

The role reports to the Application Support Team Leader and requires a track record of working in NHS ICT

Qualifications

• Supervisory qualification/ training NVQ level 4 or equivalent.
• Educated to degree level or equivalent experience.
• ITIL Foundation Qualification.

Responsibilities

• Lead and advise on application support across NHS services.
• Ensure robust incident management and continuous service improvement.
• Provide guidance on operational services and major projects.
• Act as a senior point of expertise within the team.

Skills

Staff management

Communication

Time management

Multidisciplinary teamwork

Problem solving

Project work

Education

Degree or equivalent

ITIL Foundation

Tools

Prince2

Job description

Job summary

We are seeking an experienced and customer-focused Senior Application Support Analyst to join our Application Support team. This is an exciting opportunity for a highly motivated professional to play a key role in supporting the delivery of high-quality application support services across our customer base and local health community.

Reporting to the Application Support Team Leader, the successful candidate will help drive the operational effectiveness of the Application Support function, ensuring excellent customer service, robust incident management, and continuous service improvement. The post holder will act as a senior point of expertise, providing advice, guidance, and technical support for both operational services and major projects and programmes.

Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated.

At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Details

Date posted: 25 September 2026

Pay scheme: Agenda for change

Band: Band 5

Salary: £32,073 to £39,043 a year
per annum

Contract: Secondment

Working pattern: Full-time

Reference number: 214-NHIS-8270301

Job locations: King's Mill Hospital, Mansfield Road, Sutton-in-Ashfield, NG17 4JL, United Kingdom

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

• In depth knowledge of National ICT Programmes
• Working knowledge of MS Windows and Office applications up to subject matter expert level
• Good proven supervisory skills and experience
• Expert working knowledge of the Internet and E-mail
• Knowledge of the Data Protection Act and issues around data confidentiality
• Expert knowledge of clinical systems and working practices

Qualifications- Academic/ Craft/ Professional/ Further training

Essential

• Supervisory qualification/ training NVQ level 4 or equivalent
• Educated to degree level or equivalent experience
• ITIL Foundation Qualification

Desirable

• Ongoing personal and professional development

Experience

Essential

• Prior experience of managing staff and work streams
• Experience of working in a Prince 2 project environment
• Significant experience of working in an application support role
• Experience of project work and working as part of a multidisciplinary team
• Excellent communication skills - written, verbal and interpersonal.
• Excellent organisational skills
• Excellent time-management skills with a pro-active and flexible approach
• Proven ability to work to tight deadlines
• Ability to communicate with a diverse group of professionals

Desirable

• Interviewing and PMDR skills
• Facilitation Skills
• Coaching and mentoring qualification
• Good knowledge of working in the NHS

Contractual Requirements

Essential

• Participate in the 24 hour on call rota
• Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
• Ability to travel in order to deliver training at point of need.
• Clean driving licence and use of own car.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Sherwood Forest Hospitals NHS Foundation Trust

Address: King's Mill Hospital, Mansfield Road, Sutton-in-Ashfield, NG17 4JL, United Kingdom

Employer's website: Apply through our website

Employer contact details

For questions about the job, contact: Application Support Team Leader, Mrs Heather Marshall, [e-mail], 07972931662

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.