Senior Analytics Manager

Dixons Carphone; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Analytics Manager, where your expertise will drive impactful data analytics projects. This role involves leading initiatives that enhance customer service and optimize product offerings. Collaborate with cross-functional teams to address business challenges and develop analytical solutions that inform strategic decisions. You'll mentor junior team members, share knowledge, and contribute to a culture of continuous improvement. With a commitment to diversity and inclusion, this organization values every voice and offers a supportive environment for your career growth.

Benefits

25 days of annual leave

Private Medical

Company Pension

Qualifications

• Excellent problem-solving and strategic thinking skills are essential.
• Experience in CPG or Retail sector is preferred.

Responsibilities

• Lead analytics projects, focusing on customer service agreements and online conversion.
• Manage stakeholder relationships and translate business needs into analytics solutions.

Skills

Problem-solving skills

Strategic thinking

Analytical techniques

Stakeholder management

Mentoring

Education

Degree in a relevant field

Job description

Waterloo - Hybrid Working
12 Month Fixed Term Contract
Full Time
Grade 5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The role of an experienced Analytics Manager will sit within the Analytics team and will work closely with the Head of Commercial Analytics, Head of Decision Sciences, onshore and offshore BI teams, 3rd party providers and other sources.

Role overview:

As part of this role, you'll be responsible for:

1. Lead deployment of specific analytics projects and initiatives – e.g. growth of customer service agreements, development of store segmentation, small and big box delivery forecasting, drivers of online conversion, omnichannel conversion optimisation, product attribute analytics and range optimisation.
2. Stakeholder management: build relationships with business teams, understand their requirements, and drive collaborative ways of working with colleagues in the data analytics community.
3. Gather business requirements and translate them into a scope for a data analytics solution.
4. Working with senior colleagues, develop an approach and a detailed plan for the delivery of the solution.
5. Lead the delivery of an analytical solution, including hands-on technical work and providing support and leadership to junior members of the team (both UK and off-shore).
6. Test and peer review work produced by colleagues in the team.
7. Contribute to knowledge sharing by presenting at team meetings and internal forums, contributing to the knowledge code library, sharing best practices, and promoting the work delivered by the data analytics team across Currys.
8. Recruit and develop analytical talent across the business.
9. Strengthen relationships with leading institutions.

The purpose of this role is to manage and deliver a variety of data analytics projects from start to finish. This can range from developing small analytics solutions to inform specific business questions to working as part of a team on complex data science projects. Cross-functional delivery will require collaboration and coordination of response involving several teams across the business.

You will need:

1. Excellent problem-solving skills - able to break down complex problems into core components; identify key drivers of performance and change; link back into wider business context.
2. Strategic thinker – able to understand the business challenges and opportunities these provide.
3. Understand core analytical techniques; highly numerate and financially literate.
4. Able to communicate data and insight easily to various functions at all levels of the business – ability to distil findings at the appropriate level for the audience.
5. Ability to work with stakeholders across the business at all levels.
6. Ability to prioritise multiple conflicting requests and communicate reasons why to stakeholders.
7. Understanding of how to manage external suppliers / off-shore teams / internal teams.
8. Can develop/inspire confidence/loyalty within junior members; mentor junior members of the team in the delivery of data analytics projects.
9. Calm under pressure; detail-oriented; pragmatic; self-aware.
10. Experience in CPG or Retail sector.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme.
• Private Medical.
• Company Pension.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, ongoing training, and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.