Senior Analyst - Trade Services

Lloyds Banking Group; Greet; Hybrid; GBP 30,000; Full time

Job summary

A leading banking group in the UK is seeking a Senior Analyst for their Trade Services team. The role involves delivering excellent customer service, managing client interactions, and maintaining compliance with Anti Money Laundering procedures. Ideal candidates will have experience in trade products and a customer service background. This is a hybrid role based in Birmingham, offering a competitive salary and benefits.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping benefits

24 days' holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Knowledge of the cycle of trade products (Guarantees, Letters of Credit, Documentary Collections).
• Experience in a Trade Finance role is useful.
• Digital literacy and adaptability to change.

Responsibilities

• Deliver excellent customer service as the primary contact for clients.
• Maintain accurate records of client interactions and issues.
• Drive continuous improvement and embrace innovation.

Skills

Knowledge of trade products

Telephony experience

Attention to detail

Complaint handling experience

Adaptability to change

Job description

• JOB TITLE: Senior Analyst - Trade Services
• SALARY: £29,460
• LOCATION(S): Birmingham, Brindley Place
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Birmingham office.

About this Opportunity

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it's a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

Lloyds Banking Group seeks an Analyst for Trade Services. Join us to make a meaningful impact and grow with our dynamic team.

This role is essential in supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

It's an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes

Key Accountabilities

• Delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving PTG and Continuous improvement identifying opportunities for waste removal
• Embrace innovation and skills of the future to support our digitisation agenda
• Embody and promote Lloyds Banking Group Values and Behaviours, encouraging a collaborative and inclusive team environment.
• Active stakeholder management

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too

What you'll need

• Knowledge of the cycle of trade products (Guarantees, Letters of Credit and Documentary Collections)
• Telephony experience
• Attention to detail
• Complaint handling experience
• Adaptability to change (Digital literacy)

And any experience of these would be really useful

• Previous working experience in a Trade Finance role.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

* A generous pension contribution of up to 15%

* An annual performance-related bonus

* Share schemes including free shares

* Benefits you can adapt to your lifestyle, such as discounted shopping

*24 days' holiday, with bank holidays on top

* A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.