Senior Analyst - Salesforce Field Service

Aggreko; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Discounts & perks

Employee Assistance Programme

Certification funding

Job summary

Aggreko in Glasgow is seeking a Senior Analyst – Salesforce Field Service to own the design, optimisation and governance of Field Service solutions across the business. You will work with leaders, regional stakeholders, and end users to translate operational challenges into scalable, secure, and user-friendly solutions that deliver measurable value.

You will collaborate with the Salesforce Centre of Excellence to define effective technical solutions, ensure best practices, and drive continuous

Qualifications

• Extensive experience designing and supporting Salesforce Field Service solutions.
• Strong stakeholder management and requirements gathering.
• Certified Salesforce Administrator or Consultant preferred.

Responsibilities

• Understand challenges with stakeholders and define effective technical solutions.
• Translate requirements into scalable, secure, and high performing solutions.
• Ensure designs align with Salesforce best practices and Aggreko standards.
• Create solution documentation for handover to development teams.
• Review and test delivered solutions to meet business requirements.
• Drive innovation using data to identify improvements in Field Service.
• Understand how Salesforce Field Service integrates with external systems.

Skills

Salesforce Field Service

Salesforce Flows

Field Service mobile app

SOQL

Data Loader

Apex (advantage)

Agentforce

Salesforce Certifications

Tools

Data Loader

Agentforce

Salesforce mobile app

Job description

Bring your energy to Aggreko as a Senior Analyst – Salesforce Field Service, based in Glasgow.

You’ll be the Salesforce Field Service Subject Matter Expert within our Salesforce Centre of Excellence, owning the design, optimisation, and governance of Field Service solutions across the business. Working closely with business leaders, regional stakeholders, and end users, you’ll translate operational challenges into scalable, secure, and user-friendly solutions that deliver measurable business value.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do:

• Work with stakeholders across the business to understand challenges and define effective technical solutions.
• Translate functional requirements into scalable, secure, and high-performing solutions that deliver an excellent user experience.
• Ensure solutions are designed and implemented in line with Salesforce best practices and Aggreko standards.
• Create clear solution documentation to support successful handover and delivery by development teams.
• Review and test delivered solutions to ensure they meet business requirements and quality expectations.
• Build proof of concepts to validate ideas, explore new capabilities, and gather stakeholder feedback.
• Manage Salesforce platform updates, including new features and retirements, to maximise value and minimise risk.
• Drive innovation across the Field Service landscape, using data and insights to identify opportunities for improvement.
• Develop a deep understanding of how Salesforce Field Service integrates with external systems and the wider Salesforce ecosystem, helping to optimise end-to-end business processes.

You are:

• An experienced Salesforce Field Service professional with a proven track record of designing, configuring, and supporting Field Service solutions.
• A confident communicator who can build strong relationships with stakeholders at all levels, translate business challenges into effective solutions, and influence outcomes through collaboration and expertise.
• Skilled in requirements gathering, process mapping, data analysis, and problem-solving, with the ability to balance strategic thinking with practical delivery.
• Technically proficient in Salesforce Field Service configuration, Salesforce Flows (including Field Service and Data Capture Flows), the Salesforce Field Service mobile application, SOQL, and Data Loader. Experience with Agentforce and Apex would be advantageous.
• Salesforce certified, holding certifications such as Salesforce Certified Platform Administrator, Salesforce Certified Agentforce Service Consultant, and Salesforce Certified Agentforce Field Service & Operations Consultant.
• Adaptable, organised, and resilient, with strong time management skills and a passion for continuous improvement, innovation, and delivering exceptional user experiences.

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
• Discounts & perks
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
• Dedicated support for continuous career and knowledge growth, including funding for Salesforce certification.
• Opportunity to collaborate and grow alongside other experienced Salesforce professionals in the Aggreko Salesforce Centre or Excellence.

Our people are can-do, positive, resilient and persistent.