Senior Analyst, Process Architect Operational Excellence London

Checkout; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Checkout.com is building scalable, compliant operations for digital assets and cashless payments. You will design end-to-end workflows, translate product and regulatory requirements into robust processes, and coordinate across Risk, Compliance and Merchant teams.

You will also drive automation and governance, applying fintech know-how to deliver safe, scalable operations while aligning multiple stakeholders for successful launches.

Qualifications

• Digital assets, crypto, blockchain and regulated payments experience.
• Ability to translate product and regulatory requirements into operational processes.
• Strong cross-functional collaboration across risk, compliance and merchant ops.

Responsibilities

• Design operating models and end-to-end processes for new product launches across risk, compliance and merchant ops.
• Translate requirements into actionable processes, controls and handoffs.
• Apply crypto and fintech knowledge to safe, scalable operations.
• Structure ambiguous problems, identify risks, and align stakeholders.
• Establish governance, metrics, controls and automated workflows.

Skills

Digital assets

AI & automation

Process design

Cross-domain agility

Stakeholder influence

Tools

Claude

Codex

Automation platforms

Job description

Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

In this role, you will convert complex products and payment capabilities into scalable, controlled, customer-focused operations. Collaborating across Operations with various partners, you will design end-to-end workflows by translating product and regulatory requirements, establishing controls, identifying automation, and ensuring launch readiness.

You will initially establish operational foundations for new digital-asset and stablecoin capabilities, collaborating across Risk, Compliance, and Merchant teams to create clear, executable processes.

• Design operating models: Lead end-to-end process design and redesigns for new product launches across operational functions such as Risk, Compliance, and Merchant Operations.

• Operationalise capabilities: Translate product, regulatory, and technical requirements into actionable processes, controls, and handoffs.

• Digital-asset operations: Apply crypto (stablecoin), blockchain, and fintech knowledge to build safe, scalable, and compliant operations.

• Drive clarity & alignment: Structure ambiguous problems, identify risks, and align cross-functional stakeholders.

• Scale & optimise: Establish governance, metrics, controls, and automated workflows using AI and modern tooling.

What We're Looking For

• Digital Assets & Payments Implementation: A strong background in digital assets, crypto (specifically stablecoin), blockchain technology, and implementing regulated payment capabilities. Hands-on experience leveraging AI tools, agents, and automation to transform operational processes into scalable workflows.

• Operational Excellence & Process Design: 3+ years in process design or operational excellence driving transformation in fintech. Demonstrated ability to apply structured process methodologies (e.g., Lean Six Sigma) to solve complex, ambiguous problems.

• Cross-Domain Agility: Proven ability to work across multiple operational functions (e.g. Risk, Compliance, and Merchant servicing) to support cross-functional operational requirements.

• Stakeholder Influence: Strong analytical skills with the ability to align cross-functional teams without direct authority. You must communicate clearly across technical, operational, and executive audiences.

Preferred qualifications

• End-User Product Experience: Experience supporting or launching end-user facing product capabilities, digital assets, or regulated payment implementations.

• Advanced AI & Automation: Proficiency with AI tools/platforms (e.g., Claude, Codex, custom agents), workflow automation, process mining, or operational analytics.

• Process Methodologies: Familiarity with Lean, Six Sigma, PMP, or structured transformation frameworks.

• Cross-Functional & Governance Operations: Experience across multiple operational functions (Risk, Compliance, Merchant) and establishing governance, operating procedures, and control frameworks.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram.