Senior Analyst – EMEA Servicer Evaluations

Jobtailor; Greater London; On-site; GBP 55,000 - 80,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a seasoned servicer ranking analyst to manage client relationships and engage with executives across functional areas. You will collect and synthesize client data, propose ranking changes, and prepare committee presentations.

You will help ensure timely release of rankings, write rationales and market commentary, and collaborate with publishing, operations, communications, and marketing to maintain accurate databases.

Qualifications

• 3+ years of relevant experience in residential or commercial loan servicing, mortgage administration operations, arrears and collections, audit, finance, research, accounting, mortgages, or commercial or consumer credit.
• Strong written and verbal communication and presentation skills.
• Ability to influence stakeholders across a global, multicultural environment.
• Analytical and problem-solving skills.
• Ability to prioritize competing tasks, meet deadlines, and maintain data accuracy.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
• Demonstrated client relationship management skills.
• Ability to deliver high-quality work consistently.
• Willingness and ability to travel.
• Fluent English required.
• Bachelor's degree or equivalent required.
• Advanced Excel skills and experience incorporating AI tools into analysis preferred or helpful.
• Experience collaborating with cross-functional teams, including RMBS, CMBS, or other ratings teams, preferred or helpful.
• Master's degree or professional certification such as CFA highly valued.

Responsibilities

• Manage servicer client relationships
• Engage with clients' executives, line managers, and staff across various functional areas
• Collect, analyze, and synthesize client-provided data
• Propose new rankings or recommend changes to existing rankings
• Prepare committee presentations reflecting servicer capabilities compared to peers
• Ensure accurate and timely release of rankings
• Write and publish ranking rationales, press releases, full analyses, market commentaries, and industry reports
• Collaborate with publishing, operations, communications, and marketing functions
• Maintain internal systems and databases supporting the rankings process
• Adhere to internal quality measures and improve operational efficiencies

Skills

Communication skills

Analytical skills

Presentation skills

Time management

Stakeholder influence

Data analysis

Education

Bachelor's degree or equivalent

Master's degree

CFA Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

AI Tools

Job description

• Manage servicer client relationships
• Engage with clients' executives, line managers, and staff across various functional areas
• Collect, analyze, and synthesize client-provided data
• Propose new rankings or recommend changes to existing rankings
• Prepare committee presentations reflecting servicer capabilities compared to peers
• Ensure accurate and timely release of rankings
• Write and publish ranking rationales, press releases, full analyses, market commentaries, and industry reports
• Collaborate with publishing, operations, communications, and marketing functions
• Maintain internal systems and databases supporting the rankings process
• Adhere to internal quality measures and improve operational efficiencies

Requirements

• 3+ years of relevant experience in residential or commercial loan servicing, mortgage administration operations, arrears and collections, audit, finance, research, accounting, mortgages, or commercial or consumer credit
• Strong written and verbal communication and presentation skills
• Ability to influence stakeholders across a global, multicultural environment
• Analytical and problem-solving skills
• Ability to prioritize competing tasks, meet deadlines, and maintain data accuracy
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Demonstrated client relationship management skills
• Ability to deliver high-quality work consistently
• Willingness and ability to travel
• Fluent English required
• Bachelor's degree or equivalent required
• Advanced Excel skills and experience incorporating AI tools into analysis preferred or helpful
• Experience collaborating with cross-functional teams, including RMBS, CMBS, or other ratings teams, preferred or helpful
• Master's degree or professional certification such as CFA highly valued

Core Competencies

Demonstrates strong client relationship management and analytical skills, with a focus on delivering high-quality work in residential or commercial loan servicing. Proficient in data analysis and presentation, with the ability to influence stakeholders in a multicultural environment.

Highest-signal resume keywords

• Client Relationship Management
• Data Analysis
• Microsoft Office Proficiency
• Strong Communication Skills
• Experience in Loan Servicing

Hard Skills

• Data Analysis
• Loan Servicing
• Mortgage Administration
• Financial Analysis
• Advanced Excel Skills

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Presentation Skills
• Ability to Influence Stakeholders
• Time Management

Certifications & Qualifications

• Bachelor's Degree
• Master's Degree
• CFA Certification

Industry Keywords

• Residential Loan Servicing
• Commercial Loan Servicing
• Arrears and Collections
• Audit
• Consumer Credit

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• AI Tools