Senior Analyst - Client Services

Arthur J. Gallagher & Co. (AJG); United Kingdom; On-site; GBP 5,000 - 9,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher in India is seeking a Senior Advisor to service client and reinsurer ledger accounts across a geography. You will authorise payments, develop process understanding, and work with Clients and Claims adjusters to resolve queries with minimal delay.

You will manage workloads, ensure compliance with internal and regulatory guidelines, maintain stakeholder relationships, and review operational and financial reports to support accurate, timely delivery for our global clients.

Qualifications

• Graduate from Commerce Background.
• Working knowledge of Computers.
• Relevant Insurance / Reinsurance industry experience would be beneficial.
• Awareness of basic accounting fundamentals (debit/credit).

Responsibilities

• Authorise payments in accordance with the Payment Authorisation Manual.
• Develop a sound understanding of the business process.
• Work independently to manage and resolve queries from Clients and Claims adjusters / Reinsurers, with escalation where necessary.
• Manage workload / volumes and delivery expectations as per business requirement.
• Ensure adherence to compliance and operate within regulatory guidelines.
• Maintain ongoing relationships with internal and external stakeholders.
• Review relevant operational and financial reports on a timely basis.

Skills

Business Communication

Analytical skills

MS Office (Excel/Word)

Education

Commerce degree

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

To service a portfolio of Client and / or Reinsurer ledger accounts pertaining to one geography / region. Ensuring balances are collected and paid in accordance with contractual requirements or pre-defined service standards.

How you\'ll make an impact

Senior Advisor

• Where required, perform accurate authorising in accordance with the Payment Authorisation Manual

• Develop a sound understanding of the business process

• Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay

• Manage workload / volumes and delivery expectations as per business requirement

• Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

• Ensure ongoing, effective relationships with stakeholders (Internal/external)

• Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets

About you

Knowledge:

•Graduate from Commerce Background

• Working knowledge of Computers (Technological efficient)

• Relevant Insurance / Reinsurance industry experience would be beneficial

• Awareness of basic accounting fundamentals (debit/credit)

Skills:

• Business Communication – Written & Verbal

• Analytical skills (including but not limited to - Eye for detail, Interpretation of documents)

• Basic MS Office Skills (especially, Excel and Word)

Ability:

• To prioritise and organise tasks with minimum assistance from others

• Demonstrate a level of Logical Thinking

• To be coachable

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programs designed to support your well-being


• Career development opportunities and ongoing learning


• A collaborative, people-first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)