Senior Analyst, Business Workforce Solutions

Expedia Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Expedia Group invites a data-focused professional to join our team in London, driving forecasting, workload planning and analytics across key travel platforms. You will work closely with account management to translate data into actionable insights and influence strategic decisions.

The role emphasizes cross-functional collaboration, rigorous data hygiene, and ongoing process improvement, with exposure to leading BI tools and scripting languages.

Qualifications

• Advanced SQL experience with proficiency in Excel, Salesforce and Tableau.
• Bachelor’s degree or equivalent required; quantitative or analytical field preferred.
• Experience with statistical modeling languages/tools is a plus (R, SAS, SPSS, Matlab).
• Strong analytical mindset and ability to translate data into business insights; capable of stakeholder communication.

Responsibilities

• Collaborate with account management to understand workstreams and performance metrics.
• Develop and maintain demand, workload, and staffing forecast models from historical data.
• Analyze data to identify trends and provide data-driven recommendations to reduce workload and improve productivity.
• Present results to senior stakeholders in a concise, structured manner and drive continuous improvements.

Skills

Advanced SQL

Excel

Salesforce

Tableau

Python

Education

Bachelor’s degree

Tools

Python

R

SAS

SPSS

Matlab

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.This is a high impact and high visibility role with heavy interaction with senior leadership andgoals that directly impact the bottom line of the business. To be successful in this position youwill need to possess an entrepreneurial mindset and be able to operate with minimal guidancewhile owning end-to-end deliverables. You will handle multiple tasks and projectssimultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamicwork environment with overlapping deadlines and short time constraints.What You Will Do• Work collaboratively with account management teams to gain a profound knowledge ofworkstreams and performance metrics• Develop and maintain demand, workload and staffing forecast models based onhistorical data to be used in short-term operational execution and long-term budgetplanning• Maintain historical data hygiene as well as proactively adjust forecast models toaccount for changes in business processes and metrics• Gather and analyze data to identify trends and/or patterns and make recommendationsas appropriate to reduce workload and improve productivity for stakeholder teams.Monitor and track the results of recommendations as appropriate• Research and identify potential risks in staffing levels and develop and implement plansto aid the operation in avoiding or mitigating through the risks as needed• Utilize system reporting tools to analyze current business processes and to supportcontinuous process improvements• Identify opportunities for improvement through data - setting targets, understandingdrivers, assessing performance, and modelling scenarios• Present results back to the business in a structured, data-driven manner - simplifyingcomplex concepts for non-technical audiences• Use a problem-solving approach that gets to the underlying business questions, using avariety of data sources and informationWho You Are• Technical skills - advanced SQL skills and competence in use of analytical tools includingExcel, Salesforce, Tableau, etc. Experience with one or more of the statistical modelinglanguages/ toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus• Analytical Mindset- a problem solving approach that gets to the underlying businessquestions, using a variety of data sources and information• Stakeholder Partnership - analytical ingenuity and leadership, coupled withdemonstrated cross-functional partnership, comfortable creating strategicrecommendations in a thoughtful yet concise manner, and obtaining organizationalapproval at senior levels• Effective Communicator - build and sustain effective communications with other rolesinvolved in the project• Flexible approach - tailor expert knowledge to meet specific circumstance• Educated to degree level or equivalentAccommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.