Senior Analyst, Business Workforce Solutions

Expedia; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

Expedia Group is seeking a data analytics professional to develop and maintain demand and staffing forecast models using historical data for short-term operations and long-term budgeting.

The role requires strong SQL, Excel and Tableau skills, plus experience collaborating with account management and senior stakeholders. You will drive data-driven insights and improvements in a fast-paced environment with overlapping deadlines.

Qualifications

• Strong analytical mindset with data-driven decision making.
• Ability to communicate complex insights clearly.
• Experience partnering with cross-functional teams at senior levels.

Responsibilities

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics.
• Develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning.
• Maintain historical data hygiene and adjust forecast models to changes in business processes and metrics.
• Gather and analyze data to identify trends and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams.
• Research and identify potential risks in staffing levels and develop and implement plans to aid the operation in avoiding or mitigating through the risks as needed.
• Utilize system reporting tools to analyze current business processes and to support continuous process improvements.
• Identify opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios.
• Present results back to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences.
• Use a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information.

Skills

Analytical mindset

Stakeholder partnership

Effective communicator

Flexible approach

Education

Degree level or equivalent

Tools

SQL

Excel

Tableau

Salesforce

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. This is a high impact and high visibility role with heavy interaction with senior leadership and goals that directly impact the bottom line of the business. To be successful in this position you will need to possess an entrepreneurial mindset and be able to operate with minimal guidance while owning end-to-end deliverables. You will handle multiple tasks and projects simultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamic work environment with overlapping deadlines and short time constraints.

What You Will Do

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics
• Develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning
• Maintain historical data hygiene as well as proactively adjust forecast models to account for changes in business processes and metrics
• Gather and analyze data to identify trends and/or patterns and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams. Monitor and track the results of recommendations as appropriate
• Research and identify potential risks in staffing levels and develop and implement plans to aid the operation in avoiding or mitigating through the risks as needed
• Utilize system reporting tools to analyze current business processes and to support continuous process improvements
• Identify opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios
• Present results back to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences
• Use a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information

Who You Are

• Technical skills - advanced SQL skills and competence in use of analytical tools including Excel, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus
• Analytical Mindset- a problem solving approach that gets to the underlying business questions, using a variety of data sources and information
• Stakeholder Partnership - analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational approval at senior levels
• Effective Communicator - build and sustain effective communications with other roles involved in the project
• Flexible approach - tailor expert knowledge to meet specific circumstance
• Educated to degree level or equivalent

Equal Opportunity

Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.