Senior Analyst, Business Operations

ICE Clear Europe Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the commodity exchange sector seeks a team member for the Soft Commodities team, focusing on the operations and development of contracts for various soft commodities. This role involves key operational contributions, oversight of proprietary systems, and client interaction, offering a vibrant environment for professional growth.

Qualifications

• Proven experience with clearing operations for physically deliverable futures contracts.
• Experience with Exchange clearing systems.
• Exposure to Cocoa, Coffee, Sugar, or Grains is beneficial.

Responsibilities

• Contribute to operational aspects of ICE London soft commodity contracts.
• Oversee systems like IFEU Guardian and manage delivery processes.
• Handle client inquiries and build customer relationships.

Skills

Analytical skills

Organizational skills

Verbal communication

Written communication

Education

Degree-level education in relevant discipline

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

JOB PURPOSE

The Soft Commodities team at the Intercontinental Exchange manages the operations and development of contracts for London Cocoa, Robusta Coffee, White Sugar, and UK Feed Wheat. The team ensures compliance with Exchange Rules for certification, storage, and transfer of commodities, and collaborates with market participants, internal stakeholders, and regulators to maintain and enhance contract terms. As a team member, you will be involved in all operational and product development aspects, contributing wherever necessary.

DUTIES AND RESPONSIBILITIES

• Contribute to all operational aspects of ICE London soft commodity contracts.
• Oversee proprietary systems like IFEU Guardian and the Softs Deliveries Platform for inventory, warehousekeeper, and delivery management, including maintenance, development, testing, incident resolution, and user training.
• Manage the physical delivery process and coordinate with ICE functions to ensure smooth deliveries.
• Handle client inquiries, build customer relationships, and draft internal and external communications.
• Visit, inspect, or audit warehousekeepers as needed.
• Undertake project work as required.

PERSON SPECIFICATION

• Proven experience with clearing operations for physically deliverable futures contracts.
• Experience with Exchange clearing systems.
• Experience in Cocoa, Coffee, Sugar, or Grains is advantageous but not essential.
• Degree-level education in a relevant discipline or equivalent experience.

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong analytical and organizational skills with keen attention to detail.
• Willingness to travel and work outside regular hours.

Core Competencies

These skills and behaviors are vital for personal performance and ICE's success, applicable to all staff and specific to your role.

Teamwork

• Assist colleagues and foster cooperative relationships.
• Share knowledge, mentor staff, and contribute to recruitment and training efforts.
• Participate in company and department functions.

Problem-solving & decision-making

• Identify and resolve problems proactively, determining root causes and applying innovative solutions.
• Assess risks and consider alternative solutions to ensure effective outcomes.

Communication

• Practice active listening and clear communication, ensuring timely updates and understanding.
• Build consensus and consider diverse viewpoints.

Professionalism

• Maintain a positive company image and demonstrate initiative.
• Handle additional responsibilities and adhere to policies, using resources prudently.