Senior AI-Driven Performance Optimisation Consultant

UNIT4 NV

Greater London

Hybrid

GBP 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Remote working opportunities

Flexible Leave

Global Wellbeing Days

Autonomy and impact

Job summary

UNIT4 NV is seeking a Senior Performance & Optimisation Consultant in London to proactively improve customer performance, adoption and value realization across the full journey with U4F by Coda. You will work pre and post go-live to spot risks and opportunities, combining SaaS expertise, process thinking, data insight and hands-on AI experience to deliver value.

You’ll collaborate with a Support Specialist and a Database Administrator to provide proactive performance and optimisation

Qualifications

8+ years in business consulting, operational excellence, customer success, performance optimisation, or SaaS/ERP consulting.
Strong SaaS expertise: adoption, value realisation, retention and customer health.
A track record of improving customer business processes and outcomes.
Practical experience using AI to automate work and drive measurable results.
Strong stakeholder management, including influencing senior leaders and customer executives.

Responsibilities

Run proactive performance reviews and customer health checks across implementation, transition and live service.
Assess pre go live readiness across business process, adoption, data and productivity.
Spot performance risks and improvement opportunities before they become escalations.
Set baselines and success criteria tied to adoption and value realisation goals.
Analyse post go live adoption and process data to recommend clear, actionable improvements.
Advise customers on practical ways to use AI to automate work and boost productivity.
Partner with Customer Success, Consulting, Support, Managed Services and Product to drive measurable outcomes.
Build repeatable playbooks and templates, and track the impact of your work.