Senior Performance Support Specialist

UNIT4 NV; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Remote working opportunities

Flexible Leave

Global Wellbeing Days

Act4Good programme

Job summary

Unit4 NV in the UK is seeking an experienced specialist to optimise Unit4 Financials by Coda, spanning pre- and post-go-live support, with a strong focus on performance and reliability. You will troubleshoot complex performance issues in SaaS Azure environments, implement proactive monitoring, and collaborate across teams while adhering to security policies and delivering measurable improvements.

The role is remote with occasional customer travel, and candidates should have 5+ years in customer

Qualifications

• 5+ years in customer success, performance optimisation.
• Hands on use of AI productivity tools, such as Microsoft Copilot.
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.
• Previous experience in a database-centric, web-enabled environment.
• Ability to perform database tuning with SQL queries, indexes, statistics, database views.
• Understanding of database replication.
• Understanding of web services and extension kit flows.
• Experience of Java based application and Java containers (JBoss, WildFly).
• Experience implementing systems into SaaS Azure infrastructures.
• Knowledge of TCP/IP and fundamental networking concepts.

Responsibilities

• Performance tuning of Unit4 Financials by Coda, pre and post go-live.
• Troubleshoot performance issues across new implementations (Project) and BAU of Unit4 Financials.
• Develop enhanced, proactive monitoring, detection and remediation of performance issues.
• Develop proactive, continuous performance tuning and processes to maintain optimal performance levels.
• Comply with the Company's information security requirements and all company policies.

Skills

Customer success

Performance optimisation

AI productivity tools

Automation opportunities

Database tuning

SQL queries

Web services

Java containers

Azure SaaS

Networking concepts

Tools

Unit4 Financials by Coda

Job description

MeetUnit4 .With over 40 years of heritage,we’re an agile, fast growing, Cloud company that ison a mission toredefineEnterpriseResource Planning (ERP) for mid-market people-centric organisations.

With ourinnovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.A powerful statement that enablesdifferent priorities fordifferent people.

We’re shapinghow work shouldfeel,and we empowerourpeopleby providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Job Description

Key Tasks and Responsibilities

Performance tuning of Unit4 Financials by CodaPre and Post Go Live.

Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) ofUnit4 Financials byCoda,thisincludesTechnical and Application aspects.

Develop enhanced, proactive monitoring,detectionand remediation of performance issues.

Develop proactive, continuous performance tuning andprocessestomaintainoptimalperformance levels.

Comply withthe Company's information security requirements and all Company business procedures and policies.

Team Context

• One of three in the U4F by Coda team, alongside a Senior Performance & Optimisation Consultant and a Database Administrator.
• Together you deliver proactive performance and technical support before and after go live.

Location

This role is remote; customer visits may be required, and candidates must be willing to travel to on‑site meetings as needed.

Qualifications

Experience, Skills

Good working knowledge oftheUnit4 Financials by Codaapplication.

• 5+ years in customer success, performance optimisation.
• Hands on use of AI productivity tools, such as Microsoft Copilot.
• AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.

Previousexperience in a database-centric, web-enabled environment.

Ability to performdatabase tuningworking with SQL queries, indexes, statistics, databaseviews.

Understanding ofdatabase replication.

Understanding ofweb servicesand extension kit flows.

ExperienceofJava based application and Java containers(JBOSS, Wildfly).

Experience implementing systems intoSaaS Azure infrastructures.

Knowledge of TCP/IP and fundamental networking conceptsand protocols.

Personal Qualities

Good communicationand interpersonal skills.

Logical thinker with an aptitude for problem-solving using a solidmethodology.

Ability to work under pressure.

Enthusiastic and flexible.

Strong teamplayer.

Additional Information

Who we are

We area people-first communitythatnurturesall the areas that surround your working experience.With us, you’ll be surrounded by ahigh-performanceteam that supports yourauthentic self and celebrates your uniqueness.We believe that‘How work should feel’is an evolvingstatement.Work goes beyond tasks and everyday responsibilitiesit’s about feeling valued, empowered, promoted, impactful, seen, andappreciated.

We are reimagining how work makes people feel.

What we offer

• aculture built on trustand accountability- giving you the freedom and autonomy to be successfuland make an impact
• balance - with ourFlexible Leave Paid Time Off policy, remote workingopportunities,Global Wellbeing Days,and other greatbenefits
• growth opportunities -we provide the tools and guidance required so that you can focus on what really mattersto youandso, ultimately,you canachieve your best work
• talentedcolleagues , role models and mentors - work ,learn and be inspired by some of the best talent in the software industry
• a commitment tosustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• asafe and inclusive working environment – supported by our Employee Resource Groups which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!

Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing

Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.