Senior Administrator - Personal Assistant

NHS; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a Senior Administrator - Personal Assistant to support a dedicated team in a busy inpatient forensic mental health unit. This is an opportunity for individuals who enjoy variety and have a passion for providing excellent customer service. The successful candidate will work closely with senior managers and clinicians to facilitate efficient operations, ensuring the best possible care for service users.

Benefits

Free parking

Generous NHS pension

Annual leave package

Access to Trust gyms

Qualifications

• Previous experience in an administrative role is essential.
• Qualified in Leadership and Management or equivalent experience.
• Ability to multitask in a busy environment.

Responsibilities

• Support Senior Management Team with daily operations.
• Coordinate meetings and maintain filing systems.
• Extract data and prepare reports.

Skills

Customer Service

Data Protection

Problem Solving

Communication

Education

BTEC Diploma/Level 3 Diploma in Leadership and Management

IT Qualification (ECDL, NVQ in Business Administration)

Functional Skills in Literacy and Numeracy

Tools

Microsoft Office

Digital Dictation Software

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Senior Administrator - Personal Assistant

The closing date is 12 June 2025

An exciting opportunity has arisen for a conscientious and supportive Personal Assistant to join our busy and dedicated team based within Ridgeway at Roseberry Park. Ridgeway is an inpatient forensic mental health unit providing services and delivering care to the Tees Valley area. This unit is situated on Marton Road, Middlesbrough and benefits from free on-site parking and is easily accessed by car, bus and bicycle.

As a member of the Ridgeway Admin Team, you will work in an open plan office alongside other administrators. The open plan office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interest in working in a health care setting and a 'can do' attitude

The Personal Assistant role is pivotal in the day to day operations of the Senior Management Team. As part of this role, you will work closely with Senior Managers, Consultants, Medics, clinicians and the wider Secure Inpatient Service teams to provide the best possible care to the service user.

We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload and meet deadlines and build strong working relationships with a variety of people.

About us

Benefits for staff working in the Trust include: Free parking, car sharing and Cycle to Work Scheme. Access to Trust gyms, independent counselling , physiotherapy, Occupational Health , free flu vaccinations, Employee Support , Mindfulness Training, Employee Psychology and Staff Retreats. Generous NHS pension and annual leave package (27 days plus bank holidays). Regular 1-2-1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change', creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.

Job responsibilities

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Person Specification

Qualifications

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale.
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)

Experience

• Implementing and maintaining systems and processes within an administration team.
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
• Co-ordinating meetings and associated duties.
• Extracting data and report preparation.
• Participation in service and quality improvement initiatives.
• Advanced typing skills and inputting data accurately and efficiency.

Knowledge

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
• A sound understanding of quality improvement initiatives.
• Organising and completing demands and workloads meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures.

Knowledge/Skills/Experience

• Adaptable approach to communication, professional with all staff, carers and service users
• Negotiating and influencing skills
• Accurately transcribe data from a variety of sources, including digital dictation software
• Flexible approach to working with the ability to use own initiative within role, using discretion when making decisions
• Ability to work autonomously and proactively and be accessible to team to support workload.
• Human resources policies and procedures.
• To be able to critically analysis, appraise and problem solve.
• Maintain concentration and attention to detail whilst also dealing effectively with interruptions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust