Senior Administrator

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A healthcare organization in Greater London is seeking a Senior Administrator to provide high-quality administrative and secretarial support for the multi-professional team. Key responsibilities include managing day-to-day administration, maintaining data accuracy, and supporting various tasks within the community service. Candidates should possess secretarial qualifications, experience in the NHS, and proficiency in Excel. The role offers a salary range from £33,094 to £36,195 annually, alongside opportunities to work collaboratively in a meaningful healthcare environment.

Qualifications

• Secretarial qualification or demonstrable experience required.
• Experience in an NHS environment and working with mental health patients.
• Good standard of general education including grades A-C in English and Mathematics.

Responsibilities

• Provide high-quality administrative and secretarial service to the multi-professional team.
• Responsible for day-to-day administration within the community service.
• Ensure accuracy of clinical activity and patient information.

Skills

Intermediate/advanced experience with Excel

Good verbal and written communication skills

Ability to handle confidential information

Team working

Education

Secretarial qualification or demonstrable experience

Good standard of general education including English and Mathematics

Job description

South London and Maudsley NHS Foundation Trust

Senior Administrator

The closing date is 29 December 2025

To provide a high quality administrative and secretarial service to the multi-professional team. To support, manage and monitor the day-to-day administration for the community service.

Support the team with monitoring service related activity data.

Main duties of the job

To provide a high quality administrative and secretarial service to the multi-professional team. To support, manage and monitor the day-to-day administration for the Community service. To provide ad-hoc support for the other community sites when required. Support the team with monitoring service related activity data.

About us

The Lambeth Living Well Centres serves a diverse population of over 1.1 million across the boroughs of Lambeth, Lewisham, Southwark and Croydon, as well as offering national services for patients who are resistant to treatment.

It provides treatment for 9,600 people, of whom 5,600 are on the Care Programme Approach, and its services include acute inpatient care, complex care, and community teams covering recovery and early intervention. It has 1,900 staff in 74 teams, and 270 acute inpatient beds, 44 PICU beds, 86 Rehabilitation beds and 300 Supported accommodation placements.

The Lambeth Living Well Centre has an annual budget of 128.5 million (health and social care). A robust Financial Strategy Plan has been developed to achieve financial balance over three years, including elimination of agency/bank costs, introduction of non-pay controls and elimination of overspill.

Care and Promoting Recovery. The development of the four care pathways is a major service transformation programme and the key strategy for maximising service efficiency and delivery of savings without adversely affecting patient care, including the consistent setting and monitoring of standards across the pathways.

Job responsibilities

1. Responsible for the day-to-day administration within the community service.

2. To be proficient with Microsoft office applications on behalf of the clinical team, including booking appointments with the consultants and the care co-ordinators.

3. Deal sensitively with patients, patient's relatives and clinical staff and ensure that urgent matters are drawn to the attention of relevant staff quickly and accurately.

4. Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.

5. To process referrals accurately for the team.

6. To pull data accurate date from epjs and Deming as required for the team.

7. To be involved with the induction and liaising with digital services to get new staff to the team onto the system.

8. Maintain office systems, enabling the prompt retrieval of information.

9. To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets.

10. To support and work in close liaison with multi-professional team.

11. To be involved in staff meetings and discussions as appropriate.

12. To have basic knowledge of digital services to assist colleagues with IT tasks.

13. To take minutes as required at various meetings and attend Teams morning handover meetings as required.

14. Support the service wide and local administrative cover arrangements.

15. To work on other sites as required.

16. To be responsible for booking interpreters, request for vouchers as required.

17. To provide Ad-hoc administrative and project support

18. Process e-procurements requests when required.

19. To undertake task deemed necessary to the grade and the needs of the service.

Person Specification

Essential and Desirable

• Secretarial qualification or demonstrable experience. Good standard of general education including English and Mathematics gaining grades A-C.
• Intermediate/advanced experience with Excel. Working to tight deadlines. Team working. Good verbal, written communication skills
• Ability to liaise and work with all levels of staff. Handling confidential information with tact and diplomacy. Developing and implementing administrative systems
• Worked in an NHS environment
• Experience of working with mental health patients. An understanding of Electronic Patient Journey System
• Experience of organising meetings and events and workshops

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£33,094 to £36,195 a year per annum inclusive of HCAS