Senior Administrative assistant- Adult community therapy - Band 3

NHS; Lincoln; On-site; GBP 26,000 - 27,000; Full time

Job summary

Lincolnshire Community Health Services is seeking a Senior Administrative Assistant to join the Adult Community Therapy team in Lincoln. The role is Band 3 on a 6-month fixed term contract, 37.5 hours per week, with flexible working. Salary ranges from £25,760 to £27,476 per annum pro rata.

You will support clinical leads, therapists, and colleagues, handling referrals, meetings, and reports. The post emphasises accuracy, communication, and teamwork in a fast-paced NHS environment.

Qualifications

• A Level or NVQ Level 3 in Business Administration or equivalent.
• Evidence of ongoing continuing professional development.
• ICT functional skills or equivalent (e.g., ECDL).
• European Computer Driving Licence or equivalent (ECDL).
• NCFE Level 2 Customer Service or equivalent.

Responsibilities

• Communicate with staff at all levels and with external agencies and patients.
• Perform general administration tasks such as letters and reports as requested by clinicians and leadership.
• Support referrals management and, when needed, allocate to therapists.
• Arrange and attend meetings, take minutes, and arrange rotas for clinical duties; travel may be required within the county.
• Provide support to leadership team and contribute to service development projects.
• Collate information and generate presentations or reports from our systems.

Skills

Problem solving

Prioritisation

Attention to detail

Communication

Team work

Time management

Education

A Level / NVQ Level 3 in Business Administration or equivalent

Tools

SystmOne

Job description

Senior Administrative assistant- Adult community therapy - Band 3

band 3

Main area Senior Administrative Assistant - Adult Community Therapy Grade band 3 Contract 6 months (fixed term) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 818-COR265-A

Site TBC Town Lincoln Salary £25,760 - £27,476 per annum , pro rata Salary period Yearly Closing 09/11/2026 23:59

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.

We are always keen to welcome highly skilled, committed and compassionate individuals to our teams – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Our Group values guide everything we do. They are:

• Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
• Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
• Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the LCHG team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Job overview

This position is available within the Adult community therapy team and Base open to negotiation within Lincolnshire on a fixed term contract for 6 months

We are seeking a senior administrative assistant to join our professional and friendly therapy teams and provide support to our Clinical team leads, occupational therapists, physiotherapists and therapy assistants, as well as to our patients. You must be conscientious person who is motivated to complete their work and enjoys working in a fast paced environment with rapidly changing priorities.

You will be an independent worker but also enjoy being part of a team both face to face but also at a distance. The role will be varied but rewarding and training and support will be provided.

Within this role, you will be the first point of contact for other professionals, patients and their families. Liaising daily with the leadership team and other team members, you will be a pivotal in the organisation of the service.

Main duties of the job

You must have the ability to communicate with staff at all levels, as well as other agencies and patients. You will need to demonstrate a high level of accuracy and attention to detail. You should have the ability to problem solve and analyse situations to be aware of when to elevate issues which have arisen.

The role will include completing general administration tasks such as letters, reports etc as requested by our clinicians and leadership team. You will support a new way of working and develop this with colleagues which will include managing referrals for patients which are received into the service and, at times, allocating these to our therapists.

You may be asked to support with arranging and attending meetings, taking minutes when requested and arranging rotas for clinical duties. Therefore travel may be requested of you within the county. You will delegate for your colleague in the other part of the county when they are on leave.

You will work very closely with the leadership team and be part of service development projects. You may be asked to collate information and complete presentations in this regard and be able to pull reports from our do systems.

This will be a varied role which will be very fulfilling for the right person.

Working for our organisation

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Detailed job description and main responsibilities

This role will primarily be administrative in nature but will also encompass some service development and an analytical aspect to it. The role is evolving and may change but full support will be provided by peers, wider staffing group and the leadership team.

You will become a valued member of the team within a Trust which wants to develop and encourage it's staff.

Wider job details can be obtained from the attached job description

Person specification

Qualifications

• A Level / NVQ Level 3 in Business Administration or equivalent
• Evidence of ongoing continuing professional development
• ICT functional skills or equivalent
• European Computer Driving Licence or equivalent (ECDL)
• NCFE Level 2 Customer Service or equivalent

skills and competencies

• Problem solving – ability to respond to problems and identify solutions
• Ability to make sound judgements when prioritising tasks and knowing when to refer
• Ability to produce work of a high standard with a high degree of accuracy
• Ability to work as a team, on own initiative and under pressure
• Good organisational skills – able to manage busy workload, prioritise work and have a good attention to detail
• Able to manage own workload and work autonomously
• Excellent communication skills – ability to liaise with staff and members of the public at all levels
• Ability to establish and maintain working relationships at all levels internally and externally

Knowledge

• Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
• Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook.
• Previous experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Management of records and information in an office environment.
• Previous experience of supervising staff in an effective way
• Previous experience of working in a customer focused environment
• Previous experience of working towards targets/deadlines
• Previous experience of working in the NHS
• Experience working with database systems
• Experience working with clinical systems, such as SystmOne

Enjoy a better quality of life in one of the UK's most welcoming counties.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.

Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889.

We encourage and support vaccination update as this remains the best line of defence against COVID19.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement

Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Chris Dalziel Job title Clinical Team Lead Email address [e-mail] Telephone number 07816452960 Additional information

Fran Amblin-Lightowler (Clinical Team Lead)

[e-mail]

07716080640