Senior Administrative Assistant

Hampshire County Council; Havant; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a supportive team as a Senior Administrative Assistant at Havant Keystone, providing vital administrative support for a service for adults with learning disabilities. You will handle inquiries, manage reception duties, and work with spreadsheets, all while contributing to meaningful outcomes in the community.

Benefits

Generous annual leave entitlement

Occupational sick pay

Access to the Local Government Pension Scheme

Employee Assistance Programme

Supportive supervision and continuous learning opportunities

Qualifications

• Previous administrative experience required.
• Good attention to detail and IT skills, especially in MO365.
• Ability to be resilient and adaptable.

Responsibilities

• Monitor and respond to emails and phone calls.
• Act as first point of contact for staff and visitors.
• Resolve queries and escalate complex queries when needed.

Skills

IT Skills

Attention to Detail

Organisation

Customer-focused Approach

Patience

Job description

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Senior Administrative Assistant

Job Reference: HCC621330

Salary Range: £24,405 - £25,430 per annum

Contract Type: Permanent

The Role:

Join our friendly team as a Senior Administrative Assistant at Havant Keystone where we provide a day service for adults with learning disabilities.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks ensuring the smooth running of our service.

What you'll do:

• Monitor and respond to emails and phone calls.
• Based in reception, act as first point of contact for all visitors and staff.
• Build and establish positive working relationships with staff, parents/carers and service users.
• Resolve queries and escalate complex queries where required.
• Data checking and monitoring, including working with spreadsheets.

What we’re looking for:

• Previous administrative experience.
• Team player with a customer-focused approach.
• Resilient and adaptable to changing demands, remaining calm and professional.
• Good IT skills, especially MO365 (Word, Outlook, Excel) and willing to develop these further.
• Good attention to detail, organisation and prioritisation skills.
• Shows patience, compassion, and empathy in all interactions. You’ll treat service users with dignity and respect.

Take a look at our Candidate Pack for more information about the Senior Administrative Assistant role,team and our values.The section‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.Make sure you explain how you meet these requirements anddemonstrate our values, in your application.

• Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others.
• Career growth: Access to a wealth of rewarding career choices.
• Professional development: Supportive supervision and continuous learning opportunities.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Other job titles you may be searching for: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Values Based Recruitment

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.