Senior Account Manager, K4B

KAYAK; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

5 weeks paid vacation

Private health & dental insurance

Pension plan contributions

Work from almost anywhere for up to 20

days per year

Mental health & well-being programs

Company-paid therapy sessions

Headspace subscription

No meeting Fridays

Parental leave

Volunteer time

Career development funds

Job summary

KAYAK is a leading travel search engine seeking a Senior Account Manager for KAYAK for Business to manage a European and global client portfolio, focusing on retention, expansion, and long-term value creation. You will partner with travel managers, product and engineering teams, and TMCs to drive programs that meet client goals.

You will own negotiations, lead governance reviews, and coordinate across internal teams to resolve issues, advance priorities, and deliver measurable impact across

Qualifications

• Experience in account management, ideally in corporate travel, B2B SaaS, or a related client-facing environment; equivalent experience, training, or transferable skills are welcome
• A client-first mindset, sound problem-solving skills, and a hands-on approach to addressing issues and identifying opportunities
• Comfort working across time zones — you will report into the global Account Management team in the US and collaborate with colleagues across Europe and the US

Responsibilities

• Own a portfolio of KAYAK for Business clients — from global enterprise companies to SMB growth accounts — with a focus on retention, adoption, satisfaction, and long-term success
• Serve as the primary contact for client teams, building trusted relationships and aligning the travel programme to their business goals
• Lead the negotiation and contracting process for amendments and renewals
• Drive account strategy and governance through regular reviews, performance insights, and clear action plans
• Partner with client teams and TMC partners to optimise programme setup, workflows, and traveller experience
• Use data to identify risks, opportunities, and recommendations that improve adoption, performance, and overall programme results
• Coordinate across internal teams — including product, engineering, finance, and customer support — to resolve complex issues, drive improvements, and advance client priorities
• Manage escalations, product changes, invoicing, and operational matters with strong ownership and follow-through
• Represent client needs internally, helping shape product priorities and service improvements
• Support geographical expansion by coordinating market rollouts and keeping all parties aligned across regions.

Skills

Account management

B2B SaaS

Client relationships

Data-driven

Presentation to clients

English fluency

Tools

Google Workspace

Excel

PowerPoint

Salesforce

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

We're looking for a Senior Account Manager to join KAYAK for Business — a growing corporate travel platform where account management sits at the heart of client success and commercial growth. In this role, you'll own a portfolio of clients across Europe and globally, working closely with travel managers, internal product and engineering teams, and travel management company (TMC) partners to build travel programmes that genuinely work for the people using them. You'll be the connective tissue between client needs and KAYAK's capabilities — turning insights into action, and relationships into long-term partnerships.

This role is based in our London office 3 times a week.

In this role, you will:

• Own a portfolio of KAYAK for Business clients — from global enterprise companies to SMB growth accounts — with a focus on retention, adoption, satisfaction, and long-term success

• Serve as the primary contact for client teams, building trusted relationships and aligning the travel programme to their business goals

• Lead the negotiation and contracting process for amendments and renewals

• Drive account strategy and governance through regular reviews, performance insights, and clear action plans

• Partner with client teams and TMC partners to optimise programme setup, workflows, and traveller experience

• Use data to identify risks, opportunities, and recommendations that improve adoption, performance, and overall programme results

• Coordinate across internal teams — including product, engineering, finance, and customer support — to resolve complex issues, drive improvements, and advance client priorities

• Manage escalations, product changes, invoicing, and operational matters with strong ownership and follow-through

• Represent client needs internally, helping shape product priorities and service improvements

• Support geographical expansion by coordinating market rollouts and keeping all parties aligned across regions.

Please apply if you have:

• Experience in account management, ideally in corporate travel, B2B SaaS, or a related client-facing environment; equivalent experience, training, or transferable skills are welcome

• A client-first mindset, sound problem-solving skills, and a hands-on approach to addressing issues and identifying opportunities

• Comfort working across time zones — you will report into the global Account Management team in the US and collaborate with colleagues across Europe and the US

• Experience engaging senior contacts on both the client and internal sides, and working alongside product and engineering teams

• A collaborative working style and enjoyment of cross-functional work

• Strong written and verbal communication skills, including experience presenting to clients or senior audiences

• Fluency in English (written and spoken); a second European language is a plus

• Comfort working with data and presentation tools (e.g. Google Workspace, Excel, PowerPoint); experience with CRM platforms such as Salesforce is a plus

• Willingness to travel approximately 15–20% as needed

Benefits and Perks:

• 5 weeks of paid vacation

• Generous paid vacation + time off for your birthday

• Private health & dental insurance

• Income protection and life assurance

• Pension plan contributions

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousand of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Employee Assistance Program - including 24/7 GP & free legal advice

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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