Commercial Operations Coordinator

KAYAK; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company-paid therapy sessions

Company-wide week off

Paid parental leave

5 weeks paid vacation

Private health & dental insurance

Free lunch 2 days per week

Job summary

KAYAK, located in London, is looking for a Commercial Operations Coordinator to enhance business activities and optimize internal processes. The successful candidate will support the global Account Management team, improve efficiency, and contribute to commercial performance through data analysis and collaborative efforts.

With a focus on skills in communication and data-driven decision-making, this role requires at least one year of experience in operations. KAYAK offers a variety of perks including flexible work options, a comprehensive benefits package, and a focus on employee well-being.

Qualifications

• At least 1 year of experience in operations, coordination, or related roles.
• Comfortable working with and analyzing data.
• Strong written and verbal communication skills in English.

Responsibilities

• Support projects to improve commercial performance across clients.
• Help streamline workflows for Account Owners.
• Maintain and improve the internal wiki and documentation.

Skills

Data analysis

Written communication

Verbal communication

Organizational skills

Collaboration

Knowledge of Google Workspace

Curiosity about travel technology

Tools

Atlassian tools (Jira, Confluence)

CRMs (Salesforce)

Job description

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team. We are looking for a data-driven self-starter with the ability to navigate a fast-paced agile environment to support our global Account Management team.

This role is required to work from our London office 3 days per week.

In this role, you will:

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.

• Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation

• Maintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate, accessible, and up to date

• Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team

• Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data‑informed insights to cross‑functional decisions

• Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes

• Contribute to training sessions and knowledge‑sharing initiatives that help the broader commercial team build confidence and self‑sufficiency

Please apply if you have:

• At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non‑traditional career paths are equally welcome

• Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences

• Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues

• An organised, adaptable approach — you manage competing priorities well and stay effective when things shift

• A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously

• Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required

• Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential

• Curiosity about AI and emerging technologies, including hands‑on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well‑being:

  • Company‑paid therapy sessions through SpringHealth

  • Company‑paid subscription to HeadSpace

  • Company‑wide week off a year - the whole team fully recharges (and returns without a pile‑up of work!)

• No meeting Fridays

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e‑learnings

• Travel Discounts

• Employee Resource Groups

• 5 weeks paid vacation + a day off for your birthday

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program - including 24/7 GP & free legal advice

• Pension plan contributions

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads‑up. We’ve got you.