Senior Account Manager, Healthcare & Clinical Trials

Cuttsy+Cuttsy®; Cambridge; Ibrido; GBP 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Cuttsy+Cuttsy is seeking a Senior Account Manager to lead client relationships across our healthcare clinical trial portfolio. You’ll be the primary client contact, trusted advisor, and guide recruitment and retention efforts using patient and trial insights.

Collaborate with Strategy, Patient Engagement, Creative, Content and Project Delivery to shape briefs and budgets. You’ll own account growth, develop plans, lead commercial conversations, and mentor junior colleagues while staying informed

Competenze

• 4+ years of account management experience within an agency environment.
• Strong experience working with pharmaceutical, biotechnology or life sciences clients.
• Clinical trial recruitment, retention or patient engagement experience strongly preferred.
• Life sciences degree or equivalent scientific qualification.
• Proven experience building strong client relationships and acting as a trusted advisor.
• Experience developing account plans and converting growth opportunities.
• Strong strategic and commercial understanding, including quotes, budgets, forecasting and scope management.
• Clear and confident verbal and written communication, negotiation and presentation skills.
• Experience supporting or mentoring more junior colleagues.

Mansioni

• Act as a primary client contact and build strong, trusted relationships at different levels.
• Develop a deep understanding of each client, their study portfolio, therapy areas and priorities.
• Anticipate client needs and provide clear, informed advice.
• Work closely with Project Delivery to give clients a joined-up and consistent experience.
• Lead account plans that help maintain and grow client relationships.
• Use patient, site and trial insights to identify recruitment and retention barriers.
• Lead scoping conversations for new work and turn client needs into strong briefs.
• Bring together Strategy, Patient Engagement, Creative, Content and Project Delivery to shape the right solution.
• Apply lessons from completed work to strengthen future recommendations and deepen client relationship.
• Keep abreast of developments in clinical research and healthcare communications, using our research and specialist expertise to offer clients relevant insights and fresh thinking.
• Identify, develop and convert opportunities to grow existing accounts and win new clinical trial clients.
• Build a strong understanding of client pipelines, upcoming studies and changing needs.
• Lead or play a key role in proposals, RFP responses and pitches.
• Work with Account Directors and Senior Account Directors on account growth priorities.
• Lead the creation of clear and accurate quotes and budgets with Project Delivery and specialist teams.
• Own accurate account and revenue forecasting.
• Lead scope change and commercial conversations with clients, working with Project Delivery to understand the impact.
• Identify commercial risks and opportunities and take action early.
• Work in close partnership with relevant teams across the business to create high-quality work.
• Support and mentor Account Managers and other junior colleagues.
• Share client, therapy area and clinical trial knowledge with colleagues.
• Contribute to a positive and collaborative team environment.

Conoscenze

Account management

Pharma/Life sciences clients

Client relationships

Growth opportunity development

Account planning

Strategic & commercial thinking

Communication & presentation

Mentoring juniors

Formazione

Life sciences degree or equivalent

Descrizione del lavoro

Cuttsy+Cuttsy is seeking a Senior Account Manager to lead client relationships across our healthcare clinical trial portfolio. You’ll be the primary client contact, trusted advisor, and guide recruitment and retention efforts using patient and trial insights.

Collaborate with Strategy, Patient Engagement, Creative, Content and Project Delivery to shape briefs and budgets. You’ll own account growth, develop plans, lead commercial conversations, and mentor junior colleagues while staying informed