Senior Account Manager: Growth‑Driven Client Partner

Madethought; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Made Thought is seeking a Senior Account Manager to lead a portfolio of projects and drive commercial growth while delivering best-in-class creative work. London and New York hubs provide a dynamic, collaborative environment across major clients.

You will manage client relationships, mentor Account Managers, and work with Leadership, New Business, and Design teams to deliver exceptional outcomes and scalable growth.

Qualifications

• Proven experience managing large scale accounts in a creative environment.
• Strong client relationship management across sectors.
• Ability to lead and develop teams.
• Balance big-picture with detail and prioritise workload.
• Strong problem-solving with diplomacy and charm.

Responsibilities

• Manage a portfolio of projects totalling £1–2.5 million per annum.
• Grow accounts beyond initial scope and propose opportunities.
• Be the key client contact and maintain relationships; escalate when needed.
• Write proposals for larger scale projects with guidance from leadership.
• Forecast Studio workload and ensure smooth delivery across the team.

Skills

Large-scale accounts

Client relationships

Team leadership

People development

Forecasting

Problem solving

Presentation skills

Business development

Job description

Made Thought is seeking a Senior Account Manager to lead a portfolio of projects and drive commercial growth while delivering best-in-class creative work. London and New York hubs provide a dynamic, collaborative environment across major clients.

You will manage client relationships, mentor Account Managers, and work with Leadership, New Business, and Design teams to deliver exceptional outcomes and scalable growth.