Senior Account Manager, Client Services

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading agency in influencer marketing is seeking a Senior Account Manager to deliver exceptional client service and manage high-impact campaigns. The role involves strategic partnerships with prestigious brands and requires strong organisational skills and a proactive approach. Join a dynamic team committed to innovation and excellence in the influencer marketing landscape.

Benefits

Private Healthcare through Vitality

Wellbeing support through Vitality

25 days of Annual Leave

Qualifications

• 4/5+ years working in an agency or brand within client services.
• Experience in influencer marketing/PR/advertising/social is ideal.
• Strong knowledge of influencer marketing and creator costs.

Responsibilities

• Manage strategic long-term ambassador partnerships.
• Execute end-to-end paid-for and earned creator marketing campaigns.
• Ensure client revenue growth and margin targets are met.

Skills

Organised

Attention to Detail

Multitasking

Team Player

Client Relationship Management

Education

4/5+ years in client services

Tools

Waves

G-Suite

Slack

Hubspot

Monday.com

Job description

Social network you want to login/join with:

Senior Account Manager, Client Services, London

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Client:

Influencer

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a7d8203fad4b

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Senior Account Manager, Client Services

Reporting of the role

This role reports to the Account Director

Overview of the job

A highly organised, process-driven and commercially focused Senior Account Manager, who can deliver best in class client service; execute end to end paid-for and earned creator marketing campaigns and grow always-on ambassador programmes, for a range of renowned beauty, tech and entertainment brands.

3 best things about the job

Managing strategic long term ambassador partnerships with a range of renowned, prestige brands

Directly inputting into the success of key accounts by planning and executing client engagement strategies

Managing the delivery of hybrid campaigns with a great mix of disciplines from paid media strategy to events and shoots

Measures of success –

In the first few months, you would have:

Be up to speed on every client account, understanding client goals and ensuring that we’re meeting them

Know our business inside out - what we sell, how we deliver our work, and where we can add real value to our clients

Know our clients inside out - what is the problem we should be solving for them, how we can help their teams

Have met the team- have spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences where needed

Have familiarised yourself with key processes and workflow: particular reference to setting up master docs from scratch, campaign delivery, negotiating with creators, reporting/analysis, and pricing and budget processes

Mastered internal tools, including our platform, Waves, and all essential functions to manage creators (setting up the campaign, connecting, contracting, uploading content, etc). as well as G-Suite, Slack and Hubspot.

Have been introduced to the client: attended client meetings, answered questions and started to understand the client’s processes, goals, priorities and expectations for ongoing campaigns.

Have successfully contributed to initial campaigns: Including initial set up, timelines, negotiation, contracting, content review, campaign delivery and final analysis/reporting, whilst having supported your team and maintained clear comms internally and externally.

An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results

Own and lead by example within the team across all earned and paid-for activations

Support the Account Director by being the delivery focussed driving force; creating timelines, creator briefs and treatment decks and ensuring you/the team is proactively sharing internal and client facing updates on campaign status

Help to build and foster strong client relationships, manage expectations and share updates and actions

Oversee and manage your respective campaigns internally, using our platform Waves and ensuring the wider team have accurately uploaded content and organised creator payments on our team Monday.com boards

Excellent project management, organisation and direction on the day-to-day operations of an ambassador programme; including but not limited to event management, content production, always on strategy, campaign management, ambassador relationships and measurement

Overview the creation of opportunities for earned social media content, plan events, launches and workshops, organise gifts and special moments for a roster of VIP brand ambassadors with the help of an Account Manager

Lead on developing thorough and well thought through content strategies to new and existing clients; show your experience and advice on what works

Ensuring campaigns meet or exceed KPIs relating to content quality, campaign performance and agreed timings

Ensure client revenue growth and margin targets are met

Ensure clients are satisfied with our work and are rebooking campaigns

Support on new business pitches; being responsible for delivering our client services offering and mapping creator deliverables as part of this

Work with team to identify and aid in areas for improvement

Lead on reporting and performance analysis

Support the Account Director in designing and implementing new processes for the team and for the benefit of our clients

What you will need:

4/5+ years working in an agency or brand within client services (ideally in influencer marketing/PR/advertising/social).

Experience within Beauty or Consumer Tech is an advantage

Strong knowledge and understanding of influencer marketing, affiliation with creator costs preferred

Organised, meticulous about meeting deadlines with excellent attention to detail

High energy and able to multitask, with a real ability to quickly prioritise across a number of projects

A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others

Able to build strong rapport and relationships both internally and externally

Proven ability to identify and capitalise on opportunities for client revenue growth

Passion for Music & Culture

A few of our core benefits:

Private Healthcare through Vitality

Wellbeing support through Vitality including EAP & Mental Health cover

25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.