Senior Account Manager, Charity Campaigns

RGIT Australia; Highbury; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Home working equipment

Pension

Job summary

Return Fundraising is seeking an Account Manager to join our Client Services team, taking ownership of a portfolio of charity clients and campaigns. You will lead client relationships, plan and onboard campaigns, coordinate internal teams, and ensure timely delivery.

The role includes line-managing an Account Executive, regular client meetings, hosting events, and occasional travel across London, the South East and other UK locations.

Qualifications

• Experience of project or account management.
• Ability to be flexible; respond positively to change and use your initiative.
• Organised, self motivated and a desire to grow within the Client Services team.
• Work effectively under pressure and deal with conflicting priorities and deadlines.
• Excellent written, verbal and presentation skills.
• Self starter who takes responsibility for their own work and actions.
• Provides evidence of effective IT skills.
• Attention to detail to enable production of high quality documentation such as agendas, presentations and proposals.
• Experience of telephone, face-to-face, or individual-giving fundraising.
• Experience of developing strong relationships with clients and proactively keeping in regular contact, particularly by phone and in person.
• Experience of managing or leading a team.
• Demonstrable experience of negotiating with clients and colleagues about the details of campaigns.
• Experience of presenting, public speaking or hosting events.

Responsibilities

• Develop strong relationships with clients and keep in regular contact, particularly through regular online meetings and in person
• Oversee reports to clients on the performance of their campaign, being a point of contact for clients throughout the set up, live and review period
• Communicate effectively between clients, the client services team and other internal teams
• End to end project management of campaigns; set ups, running campaigns and review.
• Work as a team to effectively manage, develop and support the Account Executive while delivering client projects on time and on budget and with the exceptional supporter-led fundraising that Return Fundraising is known
• Networking, learning more about the fundraising sector and helping to organise and participate in workshops and events for clients
• Administrative support to the team as required, including preparing minutes and agendas, campaign reviews and event preparations
• Support as required within the Client Services Team, including hosting events and reviews, being a point of escalation and co-ordinating new business enquiries

Skills

Account management

Flexibility

Organisation

Time management

Communication skills

IT skills

Attention to detail

Fundraising

Relationship building

Team lead

Negotiation

Public speaking

Presentations

Job description

Return Fundraising is seeking an Account Manager to join our Client Services team, taking ownership of a portfolio of charity clients and campaigns. You will lead client relationships, plan and onboard campaigns, coordinate internal teams, and ensure timely delivery.

The role includes line-managing an Account Executive, regular client meetings, hosting events, and occasional travel across London, the South East and other UK locations.