Senior Account Manager

Mantra Learning; Middleton; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

31 days holiday including bank hols

Free eye care vouchers

Subsidised team events

Structured training package including

Free on-site parking

Job summary

Mantra Learning Ltd is recruiting a Senior Account Manager to lead strategic national accounts from our Middleton, Greater Manchester site. You will build relationships with senior stakeholders and drive growth across multiple services within the logistics training portfolio.

The role offers a full-time, 37.5-hour week and a clear path to leadership within a supportive team, with exposure to major brands and a commitment to learner and employer outcomes.

Qualifications

• Educated to Level 3 or above (or equivalent experience).
• Knowledge of logistics, transport, or supply chain sectors.
• Experience in strategic account management and stakeholder engagement.
• Strong commercial awareness and CRM proficiency.

Responsibilities

• Lead and grow complex national accounts with senior and executive stakeholders.
• Drive customer success through cross-functional collaboration, escalation management and long-term partnerships.
• Identify opportunities for account growth, retention and strategic expansion.
• Represent the organisation at industry events and employer forums to enhance market presence.
• Mentor colleagues and support high-performing sales and account management teams.
• Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth.
• Manage strategic accounts ensuring service delivery and contractual compliance.

Skills

Strategic account leadership

Stakeholder management

CRM proficiency

Sales development

Education

Level 3+ education

Tools

CRM systems

Microsoft Office

Job description

Senior Account Manager - £40,000 - £45,000 per annum

We are Mantra Learning, one of the UK's leading logistics learning and development organisations. We are an Ofsted grade 2 independent training provider who specialise in providing training within the sector for over 58 years. The Manchester site is well established as one of the largest specialist logistics training facilities in the UK.

Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry.

We work with some of the biggest brands in the country, including ALDI, GXO and Travis Perkins, delivering approximately 400 Apprenticeships and over 1000 HGV licences each year. The organisation is dedicated to deliver programmes that develop the 'Skills, Knowledge and Behaviours to enable learners to thrive in life and work'.

We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester.

Duties Include But Will Not Be Limited To

Strategic Account Leadership

• Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders.
• Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development.
• Identify opportunities for account growth, retention, and strategic expansion.

Sector Expertise

• Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges.
• Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions.
• Develop talent pipelines and workforce strategies that support employer growth and skills needs.

Business Development & Market Engagement

• Generate new opportunities through networking, industry engagement, and strategic relationship building.
• Represent the organisation at industry events and employer forums to enhance market presence and commercial growth.
• Identify employer needs and deliver commercially viable training and workforce solutions.

Leadership & Influence

• Mentor colleagues, share best practice, and support high-performing sales and account management teams.
• Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth.
• Influence stakeholders at all levels to achieve positive business and customer outcomes.

Commercial & Operational Excellence

• Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth.
• Use data and insights to monitor performance, mitigate risks, and drive continuous improvement.
• Deliver exceptional customer experiences while expanding employer partnerships across multiple services.

Education & Knowledge

• Educated to Level 3 or above (or equivalent experience).
• Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs.
• Understanding of apprenticeships, employer-funded training solutions, and workforce planning.
• Experience of strategic account management, stakeholder engagement, and account planning.
• Strong commercial awareness and ability to identify business development opportunities.
• Proficient in CRM systems, Microsoft Office, and digital communication tools.

Company Benefits

• Generous time off – 31 days’ holiday including bank holidays, giving you plenty of time to recharge
• Free eye care vouchers – because your health matters
• Great social scene – enjoy subsidised team events, from summer celebrations to festive Christmas parties
• Grow your career – access to a structured training package, including support for teaching qualifications
• Hassle-free travel – free on-site parking available
• Employee Car Repair Scheme – access reduced-cost car maintenance to keep you moving
• Pension scheme – helping you plan for your future
• Rewarding your success – discretionary profit-related bonus scheme
• Wellbeing first – ongoing health & wellbeing initiatives to support you inside and outside of work
• Making a difference – be part of our commitment to net zero and sustainability
• Affordable healthcare – access to a cost-effective health plan
• Support when you need it – 24/7 Employee Assistance Programme offering confidential advice and guidance

Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation.

This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff.

The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants.