Senior Account Manager

ICS; Leeds; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to enhance client relationships across national and international digital campaigns. This role offers significant opportunities for professional development and collaboration within a dynamic team. You will be responsible for nurturing key clients, driving account growth, and delivering exceptional customer service. Join a supportive environment that values diverse experiences and fosters personal growth, all while enjoying a competitive salary and a range of attractive benefits including flexible working and generous leave policies.

Benefits

33 days annual leave

Birthday off

Work abroad policy

Competitive pension scheme

Bonus scheme

Family Policies

Flexible working

Life Assurance

Private healthcare

Free weekly breakfasts

Qualifications

• Experience in a client-facing role with a digital marketing agency.
• Strong written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Ensure projects are delivered on time and to budget.

Skills

Client Relationship Management

Digital Marketing

Communication Skills

Analytical Skills

Problem-Solving

Job description

We have already recruited for this role once so far this year, but due to client demand and growth we are looking for another Senior Account Manager to join our team! We’re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across high stakes national and international digital campaigns.

Working in partnership with colleagues and clients in highly competitive industries, there is significant scope for professional development, highly collaborative working and personal growth, all with the full support of our 100-strong team in Leeds.

Senior Account Manager

As an integral voice in the central Client Services function at ICS-digital, you'll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects - across service areas like SEO, content, PR and translation - are delivered on time and to budget - often at global scale.

The role:

• Permanent, full time
• Competitive salary with uncapped bonus scheme
• To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency
• Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
• Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients
• Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing

Requirements:

• Experience in a client-facing role with a digital marketing agency

• Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
• Strong written and verbal communication skills
• Case examples of successful pitching and / or upselling either individually or as a key part of a team
• Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
• Experience working with clients across a variety of sectors

• A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
• Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports

Benefits:

• 33 days annual leave
• Birthday off
• Work abroad policy (up to 30 days per year)
• Competitive pension scheme (matched up to 7%)
• Bonus scheme
• Industry-leading Family Policies
• Hybrid, flexible working
• Life Assurance and private Bupa healthcare
• Regular team socials
• Free weekly breakfasts

We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.