Senior Account Manager

TN United Kingdom; Leeds; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to lead their EV Charging Solutions team. This role offers a unique opportunity to manage key customer accounts while providing guidance to fellow account managers. You'll be instrumental in developing customer relationships, ensuring satisfaction, and driving value through strategic account plans. With a competitive salary and a comprehensive benefits package, this position is perfect for someone passionate about customer engagement and team leadership. Join a forward-thinking company committed to innovation and excellence in energy services.

Benefits

25 days annual leave (+ public holidays)

Life Cover equivalent to 3x annual salary

Private medical insurance

Employee discount shopping schemes

Cycle to work scheme

Corporate social responsibility days

Learning opportunities

Employee Referral Rewards Scheme

24/7 Employee Assistance Program

Qualifications

• Experience managing account or customer-facing teams is essential.
• Proven ability to grow value in customer relationships.

Responsibilities

• Manage and grow key account relationships and oversee team performance.
• Ensure account plans are in place and financial targets are achieved.

Skills

Account Management

B2B Relationship Management

Stakeholder Management

Project Management

Customer Service

Education

Degree in Business or Related Discipline

Job description

Equans is looking for a Senior Account Manager to join our EV Charging Solutions business. The role will be based in Leeds on a hybrid working pattern. This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Senior Account Manager will manage their own customers alongside having management of other account managers in the team. The role will take ownership of key customer accounts across both public and private sectors as well as offering support and leadership to the team in managing their customers. It will ensure relationships are managed and developed to deliver extra value for the customer and for Equans.

What will you deliver?

The role is responsible for managing and growing key account relationships whilst also managing others within the team. The role will ensure that account plans and targets are set and achieved. Specifically:

• Ensure active account plans are in place for all key customers
• Financial targets ensure that account level revenue and margin targets are achieved
• Customer engagement ensure that customers are engaged and their satisfaction is measured and improved through including them in research and gaining feedback (including the annual NPS survey)
• Reporting of performance ensure progress and results are reported through weekly and monthly reporting
• Continual improvement ensure learning is applied within and between accounts to drive best practice in the team
• Contract management ensure contracts are agreed, understood across EVS and delivered, including KPIs and SLAs
• Operational management work with the Operations team to ensure customers operational requirements are met; including project delivery, reporting, revenue returns and charger operation
• Build effective relationships within each account and ensure that the appropriate account links are made across the organisation with active customer account maps
• Account renewals ensure that the account renewal and extension process is managed to retain and grow customers
• Trusted advisor and innovation act as the EV expert for customers, keeping them informed of relevant industry updates and providing new solutions and ideas to support their needs

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes:

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3x times annual salary
• Private medical insurance
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience of managing account or customer facing teams
• Degree or equivalent in business or related discipline preferred
• Experience of managing and developing B2B relationships within a results focused environment
• Have solid experience working in a customer service focused technology industry
• Experience of managing resources and teams within a technology-led environment
• Proven ability of growing the value in customer relationships
• Stakeholder management across multiple functions including IT, operations, finance and external suppliers
• Experience of managing projects and activity through project gateways and governance, and experience of working with all levels of stakeholder up to senior management level

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act.

At Equans, we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do; should you join Equans, you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team, not direct to Equans Managers.