Senior Account Manager

Publicis Digital Experience; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Pension

Life Assurance

Private Medical cover

Reflection Days

Shared Parental Leave

Job summary

Fabric Social is hiring a Senior Account Manager to lead day‑to‑day delivery for a portfolio of client accounts. You’ll unite clients with internal teams to turn strong ideas into work that is creative, strategic and commercially effective.

You’ll balance client leadership, social expertise and project management to drive outcomes, mentoring colleagues and supporting new business opportunities.

Qualifications

• Experience managing client accounts and delivering multi‑channel social campaigns.
• Strong project management skills with ability to coordinate cross‑functional teams.
• Deep understanding of social media channels (organic, paid, influencer) and their impact.
• Commercial awareness with experience tracking budgets and profitability.
• Excellent relationship‑building and stakeholder management.
• Clear presenting and communication skills for pitches and client reviews.
• Collaborative leadership and mentoring experience.

Responsibilities

• Own day‑to‑day delivery across a portfolio of clients, with clear briefs, timelines and priorities.
• Build trusted client relationships and navigate challenges while identifying value opportunities.
• Bring together creative and cross‑functional teams with clear briefs to meet objectives.
• Support integrated social strategies across organic, paid and influencer, aligning with brand goals.
• Manage campaign and production budgets, scopes and financial tracking to ensure commercial soundness.
• Turn social performance data into insights and recommendations for future strategy.
• Support the wider team and new business opportunities through mentoring, reviews, pitches and onboarding.

Skills

Account management

Project management

Social media

Budget management

Stakeholder communication

Pitching

Mentoring

Job description

Company Description

Fabric Social is a social-first creative agency.

We were born into - and built for - the new era of social. An era where audiences gather around interests, communities and culture, not brands.

So we built a different kind of agency. One that brings strategy, trend-first creative, production, community, creators and paid into a single social engine - designed for how social actually works.

We turn brands on social into social brands - the ones people choose to follow, talk about and bring into culture. Not the ones interrupting it.

Some of our clients include Currys, Sky, Subway, Autotrader, Morrisons, Holland & Barrett, Just Eat, Garnier, Vodafone, Kleenex, Andrex, and more.

Senior Account Manager

We are hiring aSenior Account Manager to join Fabric Social and help deliver brilliant social work for our clients. You’ll take ownership of the day-to-day running of a portfolio of accounts, bringing clients and internal teams together to turn strong ideas into work that is creative, strategic and commercially effective. It’s an opportunity to combine client leadership, social expertise and project management while helping shape work that makes a meaningful impact.

Responsibilities

What you'll be doing:

• Own the day-to-day delivery across a portfolio of clients, creating clarity around briefs, timelines and priorities.
• Build trusted client relationships, helping stakeholders navigate challenges while identifying opportunities to add further value.
• Bring together creative and cross-functional teams, providing clear briefs and keeping work moving towards shared objectives.
• Support integrated social strategies and campaigns across organic, paid and influencer, connecting creative ideas with wider brand and business goals.
• Manage campaign and production budgets, scopes and financial tracking, helping ensure great work is commercially sound.
• Turn social performance data into clear insights and recommendations that inform future strategy and demonstrate ROI.
• Support the wider team and new business opportunities through mentoring, client reviews, pitches, proposals and onboarding.

Qualifications

Skills we're looking for:

• Experience managing client accounts and delivering multi-channel social campaigns.
• Strong project management skills, with the ability to bring people together and create clarity around priorities and delivery.
• A strong understanding of social media, including organic, paid and influencer, and how these channels contribute to wider communications.
• Commercial awareness, with experience overseeing budgets, tracking profitability and identifying opportunities for account growth.
• Strong relationship-building skills and the ability to navigate challenging conversations and manage client expectations constructively.
• Clear presentation and communication skills, with experience contributing to pitches and engaging senior client stakeholders.
• A collaborative approach to leadership, with experience supporting and mentoring colleagues while working effectively with senior stakeholders.

Additional Information

Fabric Socialoffers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:

Please check out thePublicis Career Pagewhich showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week.

At Fabric Social, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.