Senior Account Manager

Legl; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading legal tech firm based in Greater London is seeking a Senior Account Manager focused on expanding existing customer relationships. This role emphasizes the importance of proactive account management and successful revenue growth strategies in the B2B SaaS space. The ideal candidate will possess strong skills in cross-selling and upselling, demonstrating a disciplined approach to sales processes. A collaborative mindset working with customer success teams is essential, along with a history of success with existing customer bases.

Qualifications

• Proven track record of expanding existing customer accounts.
• Experience with structured sales methodologies like MEDDIC.
• Ability to connect product capabilities to customer outcomes.

Responsibilities

• Own expansion revenue and Net Revenue Retention across assigned accounts.
• Drive product cross-sell and upsell initiatives.
• Lead focused customer discovery and quarterly business reviews.

Skills

B2B SaaS sales

Cross-sell and upsell

Sales process discipline

Stakeholder management

Organizational skills

Collaboration with Customer Success

Job description

About Legl

Legl is building the operating system for modern legal services.

We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high‑stakes. It’s regulated, complex, and deeply human. The software supporting it has historically been slow, manual and brittle. We believe it doesn’t have to be that way.

We’re backed by leading European venture investors (Series B), scaling quickly, and partnering with over 350 law firms including 40 of the UK’s top 200. We’re now entering our next phase of growth.

And that growth doesn’t just come from new logos. It comes from deepening partnerships.

We’re looking for a Senior Account Manager who is commercially sharp, structured in their approach, and motivated by building long‑term, high‑value customer relationships.

How We Work

At Legl, ownership sits with people, not functions. We move quickly, prioritise clarity over noise, and care deeply about customer outcome.

• Deliver meaningful value.
• Expand that value.
• Build durable, long‑term partnerships.

The Account Manager team plays a critical role in that motion. Expansion isn’t reactive; it’s intentional, structured, and disciplined.

What You’ll Do

As a Senior Account Manager at Legl, you will own expansion across a defined book of customers.

You’ll operate as the commercial engine of our install base, identifying growth opportunities, building executive relationships, and converting product adoption into measurable revenue expansion.

Specifically, You

• Will own expansion revenue and Net Revenue Retention (NRR) across your accounts.
• Drive cross‑sell and upsell of new products, modules and use cases.
• Run a disciplined, MEDDIC‑led sales process on every opportunity.
• Multi‑thread across users, champions, decision‑makers and economic buyers.
• Lead focused discovery, QBRs/EBRs and commercial conversations.
• Build and maintain simple, clear account growth and risk plans.
• Partner closely with Customer Success, Product and Marketing on expansion plays.
• Maintain accurate pipeline hygiene and reliable forecasting.

You won’t just manage accounts; you’ll grow them.

You’ll be trusted to own your numbers and expected to operate like a top‑tier commercial professional.

This Role Is a Great Fit

• You’ve sold B2B SaaS into an existing customer base.
• You have a track record of cross‑sell, upsell or renewal success.
• You’re comfortable running MEDDIC (or a similar structured methodology).
• You quickly connect product capability to commercial customer outcomes.
• You’re confident with senior stakeholders and non‑technical users alike.
• You’re organised, proactive and strong at prioritisation.
• You enjoy collaborating closely with Customer Success and wider GTM teams.
• You’re ambitious and motivated by targets, growth and performance.

This Role Is Not a Great Fit

• You prefer reactive account management over proactive expansion.
• Sales process discipline feels restrictive rather than empowering.
• Forecast accountability feels uncomfortable.
• You’d rather operate independently than in tight GTM collaboration.
• You’re motivated by activity rather than revenue.

Impact

Legl is a fast‑growing, B2B SaaS platform with a mission to bring the legal industry into the 21st century. We’re making legal services simpler for everyone by changing the way that firms take on new clients, making it easy to pay for legal services, and ensuring that everyone can seamlessly access the law.