Senior Account Manager

Clarivate Analytics; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job description

We are hiring for a Senior Account Manager - Life Sciences & Healthcare to join our Life Science & Healthcare team in London or Barcelona ( Hybrid ) . This is an exciting opportunity for an experienced sales professional to take ownership of strategic customer relationships, drive account growth and identify high-value opportunities across an established customer portfolio.

Working closely with a defined book of business, you will develop and execute account strategies, manage senior customer relationships and proactively identify upsell and cross-sell opportunities.

You will be responsible for understanding customer needs, presenting compelling solutions and managing opportunities through the full sales cycle, from initial need identification through to solution development, negotiation and closing.

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree in a relevant field of study or equivalent, relevant work experience
• 7+ years of relevant professional experience
• 5+ years of sales experience, ideally within Life Sciences, Healthcare, SaaS, data, software or information solutions
• Proven experience managing complex customer relationships and driving account growth
• Demonstrated ability to identify, develop and close upsell and cross-sell opportunities
• Strong forecasting, pipeline management and account planning experience
• Ability to understand customer needs and present innovative, compelling solutions
• Experience working with senior stakeholders and collaborating across internal teams
• It would be great if you also have....
• A Life Science degree or strong knowledge of the Life Sciences/pharmaceutical industry
• Experience selling software, data, analytics or information solutions into pharmaceutical, biotech or healthcare organisations
• Experience using Salesforce or similar CRM systems
• Experience managing strategic or enterprise-level accounts across Europe or EMEA
• Strong understanding of sales cycles, negotiation processes and customer success principles

What will you be doing in this role?

• Lead efforts to achieve and exceed sales goals by meeting targets and proactively identifying high-value upsell and cross-sell opportunities
• Develop and execute strategic Account Plans in collaboration with the wider account team
• Manage and oversee customer opportunities throughout the full sales cycle, from identifying customer needs through to solution development, presentation, quoting, negotiation and close
• Build strong relationships with key customers and potential leads, while adhering to and refining established sales processes
• Deeply understand customer needs and present innovative, relevant and compelling solutions to address their challenges
• Provide detailed and accurate sales forecasts to senior management through consistent and strategic communication
• Continuously enhance your knowledge of Clarivate products and services to effectively position our solutions and drive customer success
• Actively participate in high-level meetings and events, sharing strategic insights on customers, products and sales opportunities with the broader team
• Maintain and exceed meeting volumes as established by Sales Management to ensure consistent engagement and productivity
• Identify and target high-potential roles and stakeholders within existing customers to expand business opportunities and drive growth
• Collaborate effectively with internal teams to ensure a strong customer experience and maximise account opportunities

About the Team

You will be working as part of a collaborative Life Sciences & Healthcare sales team, partnering closely with Account Managers, Renewal Account Managers, Customer Success Managers and wider commercial teams to support growth across the region. The team is focused on building strong customer relationships, delivering customer value and identifying opportunities to expand Clarivate’s solutions within existing accounts.

Hours of Work

This is a full-time permanent position based in London, UK and will require hybrid working in our Liverpool Street office, with 2-3 days per week in the office and the remainder of the week remote. This position requires weekday, Monday to Friday, attendance with some scheduling flexibility available around core working hours.

Our UK Employee Benefits include:

• Private Medical Insurance or Health Cash plan
• Generous Pension Plan contribution rates
• Income protection insurance
• Life insurance
• Sports Club Subsidy, with the company paying 50% of gym membership or up to £500
• Emergency Childcare or Adult care cover
• Eye-care vouchers
• From 25 Days Annual Leave + 8 Bank Holidays, with the option to buy and sell Annual Leave

#LI-Hybrid, #LI-SK1

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity.

For more information, please visit clarivate.com