Senior Account Manager

Convene; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Eye care and fitness subsidies

Employee Assistance Program

25 days annual leave + bank holidays

Sick pay

Bonus scheme

Rail season tickets loan

Cycle to Work scheme

Professional development

Community giving back initiatives

Job summary

Convene Hospitality Group is seeking a Senior Account Manager to join our UK Sales team in London. You will drive revenue growth by managing key accounts, expanding relationships, and exposing clients to Convene's meetings and technology solutions.

You will negotiate, close agreements, and coordinate site visits and client reviews, while staying ahead of market trends and competitors to strengthen our position in the UK events landscape.

Qualifications

• 5+ years of experience in a commercial role within UK meetings and events.
• Proven track record selling to London's corporate and agency markets.
• Knowledge of experiential events across business and consumer markets.

Responsibilities

• Exceed revenue targets through strategic sales and account management.
• Cultivate relationships in managed accounts to elevate them to regional or enterprise level.
• Drive new revenue growth by capitalizing on opportunities in the experiential events market.
• Serve as a go-to expert on Convene products, including meetings and tech solutions.
• Maintain an engaging sales presence, in person and virtually.
• Grow demand through strategic account development and long-term relationships.
• Understand local, regional, and global business plans to align personal targets.
• Attend trade shows and events to prospect for new business.
• Secure repeat business from allocated accounts and ensure client satisfaction.

Skills

Key account management

Networking & relationship building

Strategic sales

Negotiation

Public speaking

Team collaboration

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We're seeking a Senior Account Manager to join our Sales team. The Senior Account Manager will report directly to the Assistant Director of Sales UK.

We're Here For You

• Health and Wellness
  • Private medical insurance
  • Subsidised eye care
  • Subsidised fitness membership
  • Employee Assistance Program: well-being support and personal advice programme
• Time Off and Work-Life Balance
  • 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
  • Bonus scheme
  • Interest-free loan for rail season tickets & further education
  • Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition
  • Continuous professional and personal development support
  • Employee recognition and reward programs to mark achievements and milestones
• Community and Impact
  • Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

What You'll Do

• Consistently exceed revenue targets through strategic sales and account management efforts, aligning with broader commercial objectives.
• Cultivate relationships in managed accounts, aiming to elevate them to the Regional/Enterprise level or identify opportunities for MSAs across the global portfolio.
• Drive new revenue growth by capitalizing on opportunities in the experiential events market.
• Serve as a go-to expert on Convene product offerings, including meetings and technology solutions, and translate product features into functional client solutions.
• Maintain an engaging sales presence, both in person and virtually.
• Demonstrate thorough knowledge of competitors, articulating the Convene story and differentiation.
• Grow demand through strategic account development, expanding your network of contacts, and building long-term relationships.
• Maintain up-to-date knowledge of Convene products and locations, contributing to local and regional brand building.
• Understand the local, regional, and global business plan to ensure personal targets align with overall sales objectives.
• Share market intelligence and industry trends with the Senior Leadership team.
• Conduct and coordinate site inspections, virtual tours, client meetings and quarterly business reviews for key accounts.
• Discover and build relationships with new decision-makers, while nurturing current and prospective clients and referral partners.
• Respond rapidly to client inquiries and maintain up-to-date account details for key accounts.
• Negotiate and close agreements, adhering to internal pricing guidelines while ensuring client specifications are met.
• Stay informed of competitive landscape and maintain relationships with industry counterparts.
• Attend trade shows, networking sessions and events to prospect for new business.
• Exceed budgeted financial goals for both quarterly and annual targets.
• Cultivate relationships with allocated key accounts through consultative sales efforts to achieve and surpass commercial goals.
• Own and manage a portfolio of accounts based on location, volume and spend.
• Target and secure new business to increase market share across the global portfolio of brands and products.
• Secure repeat business from allocated accounts, ensuring long-term client satisfaction and retention.

What We Look For

• 5+ years of experience in a commercial role within the UK meetings and events industry
• Proven track record in selling to London's corporate and agency markets
• Knowledge of experiential events across business and consumer markets
• Exceptional networking abilities and relationship-building sales skills
• Capable of working independently while thriving in a team-oriented environment