Senior Account Manager

Kirkland Associates; East Midlands, Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the East Midlands is seeking an experienced Account Manager to join their rapidly growing team. In this client-facing role, you will deliver exceptional customer service by ensuring clear communication and meticulous attention to detail throughout project lifecycles. The ideal candidate will possess strong interpersonal skills, manage multiple priorities effectively, and have proficiency in Microsoft Office and project management tools.

Qualifications

• Strong interpersonal and relationship-building skills.
• Proven ability to manage time effectively and handle multiple priorities.
• Exceptional attention to detail and commitment to quality.

Responsibilities

• Manage and interpret incoming client briefs.
• Oversee multiple projects through various phases.
• Maintain regular communication with clients on project progress.

Skills

Interpersonal skills

Time management

Attention to detail

Communication skills

Reporting skills

Tools

Microsoft Office Suite

Project management tools

CRM tools

Job description

My client are seeking and experienced Account Manager to join their rapidly growing team on a permanent basis.

They are seeking a highly organised and detail-oriented individual to join their team in a client-facing role. You will be responsible for delivering exceptional customer service by ensuring clear communication and meticulous attention to detail throughout the lifecycle of each project.

Key Responsibilities:

• Manage and interpret incoming client briefs, ensuring they are accurately prepared and communicated across relevant departments.
• Oversee multiple projects simultaneously through the estimating, development, manufacturing, and dispatch phases.
• Maintain regular communication with clients to keep them informed on project progress and key milestones.
• Act as a central point of contact, coordinating effectively with internal teams to meet client expectations and deadlines.
• Ensure all tasks are executed with a high level of accuracy and professionalism.
• Coach and mentor Junior Account Managers.

Candidate Requirements:

• Strong interpersonal and relationship-building skills, both internally and externally.
• Proven ability to manage time effectively, handle multiple priorities, and meet tight deadlines.
• Exceptional attention to detail with a commitment to quality and accuracy.
• Proficient in Microsoft Office Suite and comfortable using project management or CRM tools.
• Excellent written and verbal communication skills.
• Strong reporting and documentation skills.
• Self-motivated, target-driven, and capable of working independently in a fast-paced environment.
• Previous Supervisory or Managerial responsibilities.