Senior Account Manager

M3 USA; Abingdon; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Participation in a company bonusscheme

Group Life Cover 4× salary

Pension 4%/4% employee/employercon*tr

Vitality Health Insurance after probat

Staff discount scheme

Discounted gym membership

Job summary

M3 EU is seeking a proactive salesperson to build and maintain customer relationships by delivering successful campaigns and maximizing revenue for M3 (EU). You will be the link between the customer and the company, driving growth across a portfolio of accounts.

You will manage a small portfolio, coordinate with internal teams to ensure excellent service, analyse campaign results, and represent M3 at industry events, contributing to strategic revenue expansion.

Qualifications

• Proven ability to build strong client relationships and surpass expectations.
• Experience managing accounts and relationships for multiple customers.
• Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives.

Responsibilities

• Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication.
• Manage a portfolio of customers in conjunction with senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them.
• Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £500k.
• Maintain a detailed understanding of your account portfolio.
• Develop and maintain thorough account plans for each customer.
• Work closely with internal teams to ensure that the customer receives the highest level of service and excellent delivery of campaigns.
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it.
• Gather, monitor and analyze campaign performance data, providing detailed and meaningful information back to the customer.
• Be responsible for generating awareness within clients of the developing capabilities of M3.
• Be responsible for representing M3 as a delegate at relevant exhibitions, conferences, etc.

Skills

Client relationships

Account management

Campaign management

Sales revenue

Tools

CRM software

Campaign analytics

Job description

About the Business Division

Doctors.net.uk, a subsidiary of M3 Inc., is the UK’s largest professional network of doctors. It is a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages, along with world‑class sponsored pharmaceutical content and doctors’ own user‑generated content. Our mission is to continually improve these offerings and identify new ways to support the community of doctors throughout their careers.

Job Description

To proactively build and maintain customer relationships by delivering highly successful campaigns and maximizing revenue streams for M3 (EU). You will be the link between the customer and the company.

Essential Duties and Responsibilities

• Establish and maintain excellent customer relationships through regular close contact, including face‑to‑face meetings, telephone and e‑mail communication
• Manage a portfolio of customers in conjunction with senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
• Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £500k
• Maintain a detailed understanding of your account portfolio
• Develop and maintain thorough account plans for each customer
• Work closely with internal teams to ensure that the customer receives the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyze campaign performance data, providing detailed and meaningful information back to the customer
• Be responsible for generating awareness within clients of the developing capabilities of M3
• Be responsible for representing M3 as a delegate at relevant exhibitions, conferences, etc.

Qualifications

• Proven ability to build strong client relationships and surpass expectations
• Experience managing accounts and relationships for multiple customers
• Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives

Employee Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4× salary
• Pension 4%/4% employee/employer contributions
• Vitality Health Insurance after probation
• Staff discount scheme
• Discounted gym membership

About M3 EU

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.