Account Manager

M3USA; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Bonus scheme

Pension 4%/4%

Vitality medical after probation

Discounted gym membership

Job summary

ONEHealth Communications in London is seeking an experienced Account Manager to oversee projects across multiple client accounts and maintain these relationships. The role involves day-to-day management from start to finish, with a track record of delivering digital campaigns for healthcare clients.

The position is hybrid, requiring 1–2 days per week in the London office. Strong project management and relationship skills are essential; pharma approval software familiarity (Veeva PromoMats) would

Qualifications

• Experience in a healthcare agency delivering content projects and multi-channel communication solutions.
• Proactive and highly organised, with excellent project management skills and a proven ability to multi-task.
• High level customer relationship management skills with a proven ability to develop and maintain customer relationships.

Responsibilities

• A pivotal role in the agency team delivering campaigns for healthcare clients.
• Manage the day-to-day relationship with clients and proactively spot new opportunities for clients.
• Ownership of discrete accounts and projects under the guidance of an Account Director, translate briefs into action, monitor progress and ensure delivery of desired results.
• Understand clients’ business sectors and closely monitor competitors.
• Provide recommendations to optimise campaigns based on analysis of performance.
• Manage Veeva PromoMats approval process where appropriate on behalf of clients.

Skills

Account management

Project management

Relationship management

Communication

Tools

Veeva PromoMats

Job description

This role is part ofONEHealth Communications, a subsidiary of M3 Inc.,which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end marketing services across three key areas of Media Buying, Creative and Content and Email, currently employing a team of 32. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.

Job Description

We are searching for an experienced Account Manager, who will be responsible for managing projects across multiple client accounts and maintaining these relationships. The Account Manager will be responsible for the day-to-day management of all projects from commencement to completion within the client accounts to which they are assigned. The ideal candidate would be proven at delivering digital projects and campaigns.

This is a hybrid role and will require 1-2days per week in the London office.

Responsibilities

• A pivotal role in the agency team delivering campaigns for healthcare clients
• Manage the day-to-day relationship with clients and proactively spot new opportunities for clients
• Ownership of discrete accounts and projects under the guidance of an Account Director, translate briefs into action, monitor progress and ensure delivery of desired results
• Understand clients’ business sectors and closely monitor competitors
• Provide recommendations to optimise campaigns based on analysis of performance
• Manage Veeva PromoMats approval process where appropriate on behalf of clients

Qualifications

• Experience in a healthcare agency delivering content projects and multi-channel communication solutions
• Proactive and highly organised, with excellent project management skills and a proven ability to multi-taskA creative and analytical mind, with a proven ability to interpret large amounts of information
• Excellent interpersonal, verbal and written communication skills
• Experience with pharma approval software systems desired, Veeva PromoMats experience would be of benefit
• Ability to work both on own initiative and as part of a team
• High level customer relationship management skills with a proven ability to develop and maintain customer relationships

Additional Information

About M3 EU:

M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Pension 4%/4% employee/employer contributions
• Vitality medicalafter probation
• Discounted gym membership