Senior Account Lead - Remote, Strategic Client Partner

oliver; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

OLIVER is seeking a Senior Account Manager for a 3-month FTC, delivering strategic client partnership across a major client. The role blends remote work with 1–2 days onsite in Slough, guiding account health, profitability, and delivery quality.

You will collaborate with Project Managers, lead 1–3 direct reports, and identify opportunities to extend OLIVER and Inside Ideas Group capabilities with clients. You’ll manage budgets, forecast, and client communications while applying Gen AI tools to

Qualifications

• Proven account management experience within a creative, digital, or integrated agency.
• Strong client relationship skills, with confidence engaging at senior client levels.
• Commercial acumen: experience managing budgets, forecasting, fee negotiation, and identifying revenue growth opportunities.
• Strategic thinking across digital, social, creative, data, and production.

Responsibilities

• Lead the client relationship with Client across all levels of the organisation, acting as a trusted advisor and strategic digital partner.
• Take accountability for the commercial health of the account — profitability, forecasting accuracy, fee negotiation, and regular financial reporting to the Brand Partner.
• Oversee project delivery, run rates, and client satisfaction through structured WIPs and proactive account management.
• Act as the escalation point for gaps in client or internal SLAs — capturing issues, proposing solutions, and working with the Brand Partner, Business Director, and Head of Operations to resolve them.
• Identify and develop new business opportunities within the account, connecting the right OLIVER capabilities to the right client needs.
• Negotiate clear, fair outcomes with clients on behalf of your team — balancing expectations, capacity, and quality

Skills

Account management

Client relationships

Budget management

Strategic thinking

Communication

Gen AI tools

Team leadership

Tools

CRM systems

MS Office

Job description

OLIVER is seeking a Senior Account Manager for a 3-month FTC, delivering strategic client partnership across a major client. The role blends remote work with 1–2 days onsite in Slough, guiding account health, profitability, and delivery quality.

You will collaborate with Project Managers, lead 1–3 direct reports, and identify opportunities to extend OLIVER and Inside Ideas Group capabilities with clients. You’ll manage budgets, forecast, and client communications while applying Gen AI tools to