Account Director - 12m FTC

oliver; Greater London; Presencial; GBP 90.000 - 120.000; Jornada completa

Descripción de la vacante

OLIVER, part of The Brandtech Group, seeks an Account Director for a 12-month fixed-term contract in London. You will own senior client relationships, drive the delivery engine across campaigns, and govern commercial performance while collaborating with marketing leadership and external partners.

You’ll balance strategic thinking with operational discipline, manage briefs and budgets, and integrate AI tools to boost planning efficiency and status reporting.

Formación

• Senior account management experience in a creative agency or in-house studio.
• Experience with multi-stakeholder governance, SLA frameworks, and budgeting.
• Familiarity with regulated industries and audit processes.
• Ability to manage high-volume, multi-channel portfolios under tight deadlines.
• Comfort using AI tools to support planning and reporting.

Responsabilidades

• Own senior client relationships and lead delivery across campaigns.
• Translate business priorities into clear studio direction and briefs.
• Chair meetings and strategic planning sessions to position the studio as a high-value partner.
• Manage briefs, pipelines, compliance and brand workflows with rigour.
• Oversee end-to-end delivery across digital, social, print, events and content.
• Oversee budgets, forecasts, and financial reporting.
• Integrate AI into project workflows for planning efficiency.

Conocimientos

Account management

Stakeholder management

Budgeting & financials

Regulated industries

AI tools familiarity

Educación

Bachelor's degree

Herramientas

AI planning tools

CRM systems

Project management tools

Descripción del empleo

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Account Director - 12 Month Fixed Term Contract

Location: London, United Kingdom

About the role:

As Account Director,you'llown the client relationship and the delivery engine. Working acrossbrandcampaigns, always-on digital content, thought leadership and, eventand marketingcollateral,you'llbe accountable for account health, project governance, stakeholder alignment, and commercial performance.

This is a hands‑on senior role that demands both strategic thinking and operational discipline.You'llshape the partnership at a senior level while managing briefs, pipelines, complianceand brandworkflows, and budgets with rigour and confidence.

What you will be doing:

Client Partnership & Account Leadership

• Own the senior client relationship as primary point of contact for the client's marketingand communicationsteam
• Translate business priorities into clear studio direction and creative briefs
• Chair status meetings, monthly business reviews, and strategic planning sessions, keeping the studio positioned as a high-value partner
• Manage client expectations through competing priorities and regulated timelines, without compromising relationships or output quality
• Proactivelyidentifyopportunities to grow the scope of the partnership

Project Management & Delivery

• Lead end-to-end delivery across the full creative portfolio,from brief intake through production, approvals, and final output,across digital, social, print, events, and long-form content
• Maintain full pipeline visibility, managing SLA frameworks, capacity risks, and project status across all in-flight work
• Act as the consolidation point for all client feedback before it reaches the creative team
• Build proactive project roadmaps in partnership with creative leads, supporting monthly planning and forecasting cadences

Compliance & Governance

• Manage compliance,brandand legal sign-off processes, ensuring all projects requiring regulatory review are flagged, tracked, and closed out with clear audit trails

Commercial Accountability

• Own account-level budget management: forecasting, purchase orders, spend tracking, and monthly financial reporting
• Source and coordinate external resources to match delivery capacity with project demand
• Flag commercial risks early andidentifyopportunities to grow account revenue

Gen AI & Agentic Thinking

• Integrate AI tools into project management and account workflows to improve planning efficiency, brief analysis, and status reporting
• Apply agentic thinking to complex, multi-stakeholder delivery challenges,breaking competing priorities into clear plans and finding efficient paths through ambiguity

What you need to be great in this role:

• Experience in a senior account management role within a creative agency, in-house studio, or content production environment, working directly with marketing leadership
• Confidence managing multiple stakeholders with competing priorities, including the ability to challenge, educate, and hold senior stakeholders accountable constructively
• Familiarity with regulated industries,financial services, insurance, or similar,including compliance workflows, legal approval chains, and audit requirements
• Fluencyinmanaging high-volume, multi-channel creative portfolios with tight deadlines and competing briefs
• Hands‑on experience with SLA frameworks, tiered briefing processes, and feedback management protocols
• Experience coordinating external delivery partners,media, transcreation, and production suppliers,alongside internal creative teams
• Experience owning account-level budgets: purchase orders, spend reconciliation, and financial reporting to senior stakeholders
• Confidenceidentifyingand communicating commercial risks early
• Working knowledge of AI tools that support planning, reporting, or brief analysis in a project management context
• A structured, adaptable approach to complex problem‑solving,able to break multi‑stakeholder challenges into clear steps andmaintainfocus when priorities shift
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.

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