Senior Account Handler

hyperiongrp; West of England; Hybrid; GBP 40,000 - 54,000; Full time

Job summary

Howden, a global insurance group, is seeking a Senior Account Handler for its Health & Care Team. You will support the team in administering new business, renewals and mid-term changes to ensure clients receive appropriate cover and pricing.

You will monitor renewals, supervise documentation production, respond to market queries, and coordinate with the Account Executive to service the book throughout the year while maintaining client files and credit control.

Qualifications

• Experience in Health & Care insurance preferred.
• Customer-focused with ability to work independently and meet deadlines.
• Analytical yet approachable with ability to build relationships with team and clients.
• Willingness to learn and mentor junior colleagues.
• ACII status is desirable but not required.
• LLMIT certification helpful where relevant to the role.

Responsibilities

• Monitor renewals and new business activity to aid planning and resourcing.
• Supervise production of documentation to meet client needs.
• Respond to market and third-party queries with high-quality market documentation.
• Organise own work activities to achieve personal and team objectives.
• Work closely with Account Executive to manage and service the book throughout the year.
• Maintain client files and credit control, liaising with support teams as required.

Skills

Health & Care

Customer focus

Analytical

Relationship building

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for a Senior Account Handler within our Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of new business, renewal and mid-term changes –all to ensure our customers’ needs are best met through suitable cover and pricing.

What you’ll do

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing

• Supervising the prompt and accurate production of documentation to best meet our client's needs

• Responding to market and third-party queries, proposing and producing high quality market documentation that meets our team's needs

• Organising your own work activities to ensure both your personal and team objectives are achieved

• Work closely alongside the Account Executive to manage and service the book throughout the year, ensuring seamless coordination, timely follow‑up, and proactive support across all client and project needs.

• Maintaining appropriate client files and credit control, liaising with our support technicians and IBA as and when required.

Who we’re looking for

• We are ideally seeking someone with experience in Health & Care insurance, though strong candidates from other insurance backgrounds will also be considered.

• Someone with a customer-focused approach, able to work independently and flexibly to achieve tight deadlines.

• An analytical yet approachable standout colleague, keen to build sustainable relationships with his team and clients alike

• Someone willing to learn and teach junior members of the team alike

• If you're working towards or have attained ACII status, this is desirable (but not required!)

• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent