Senior Account Handler

Howden Insurance Local UK; West of England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Howden is seeking a Senior Account Handler for the Health & Care Team. The role supports administration of new business, renewals and mid-term changes to ensure clients have suitable cover and pricing.

The ideal candidate will monitor renewals, oversee documentation, respond to market queries, and collaborate with the Account Executive to service the book throughout the year, while maintaining client files and credit control.

Qualifications

• Customer-focused approach with ability to work independently and meet tight deadlines.
• Analytical mindset with ability to build sustainable relationships with clients and team.
• Willingness to learn and teach junior team members.
• Aiming for or holding ACII status is desirable but not required.
• Understanding Lloyd's and London Market Intro Test (LLMIT) relevant to the role.

Responsibilities

• Monitor renewals and new business activity to aid planning and resourcing.
• Oversee prompt and accurate production of client documentation to meet needs.
• Respond to market and third-party queries with high-quality market documentation.
• Organise own work to achieve personal and team objectives.
• Collaborate with Account Executive to manage the books year-round and ensure coordination.
• Maintain client files and credit control, liaising with support teams as needed.

Skills

Customer focus

Independent work

Analytical thinking

Relationship building

Mentoring

Education

ACII (desirable)

LLMIT Lloyd's Intro Test (relevant)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

The Role

We are looking for a Senior Account Handler within our Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of new business, renewal and mid‑term changes –all to ensure our customers’ needs are best met through suitable cover and pricing.

What you’ll do

• Regularly monitoring renewals and new business activity to aid effective planning and resourcing

• Supervising the prompt and accurate production of documentation to best meet our client’s needs

• Responding to market and third‑party queries, proposing and producing high quality market documentation that meets our team’s needs

• Organising your own work activities to ensure both your personal and team objectives are achieved

• Work closely alongside the Account Executive to manage and service the book throughout the year, ensuring seamless coordination, timely follow‑up, and proactive support across all client and project needs.

• Maintaining appropriate client files and credit control, liaising with our support technicians and IBA as and when required.

Who we’re looking for

• We are ideally seeking someone with experience in Health & Care insurance, though strong candidates from other insurance backgrounds will also be considered.

• Someone with a customer‑focused approach, able to work independently and flexibly to achieve tight deadlines.

• An analytical yet approachable standout colleague, keen to build sustainable relationships with his team and clients alike

• Someone willing to learn and teach junior members of the team alike

• If you’re working towards or have attained ACII status, this is desirable (but not required!)

• Attainment of the LLMIT (the Lloyd’s and London Market Introductory Test), where relevant to the role.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent