Senior Account Executive

Howden Insurance Brokers Limited; Saint Helier; On-site; GBP 28,000 - 40,000; Full time

Job summary

Howden Insurance Brokers Limited is seeking a Private Client Account Executive to provide day-to-day insurance administration and broking support to the Insurance Team. The role emphasizes business development, client retention and strong client communication.

You will manage policy and invoice documentation, maintain insurer relationships, and assist with claims guidance and timely responses. A proactive, client-focused approach and professional collaboration are essential.

Qualifications

• Customer-focused approach with a commitment to delivering exceptional service.
• Strong and effective communication skills to connect with clients and stakeholders.
• Ability to work independently with initiative and problem-solving skills.
• Excellent time management to meet targets.
• Proficient in computer applications and software used in insurance broking.
• Strong decision-making and analytical abilities to drive outcomes.
• Willingness to learn and adapt in a fast-paced environment.
• Calm, resilient under pressure and collaborative when needed.

Responsibilities

• Provide day-to-day insurance administration and broking support to the Insurance Team.
• Focus on business development, marketing activity and client retention.
• Manage policy and invoice documentation for clients and insurers.
• Build and maintain relationships with insurers and professional partners.
• Advise and support clients with claims and guidance on when to claim.
• Respond to client requests accurately and on time with proper documentation.

Skills

Customer focus

Communication skills

Independent work

Time management

Computer proficiency

Decision making

Analytical skills

Calm under pressure

Adaptability

Networking

Education

Maths GCSE (or equivalent)

English GCSE (or equivalent)

A level or equivalent (desirable)

ACII (desirable)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

The Private Client Account Executive provides day‑to‑day insurance administration and broking support to the Insurance Team, with a strong focus on business development, marketing activity and client retention. The role involves regular contact with clients by telephone, email and face‑to‑face, supporting the delivery of a responsive and high‑quality service. You will manage policy and invoice documentation for both clients and insurers, while building and maintaining effective working relationships with insurers through consistent communication and collaboration.

What you’ll do

• Support the Insurance Team with day‑to‑day client, broker and insurer administration, including diary and workload management.
• Build a strong understanding of clients’ businesses, personal circumstances and approach to insurance and risk management.
• Manage and grow new business opportunities, supporting prospect lists and the wider new business pipeline.
• Retain and grow existing clients through renewals, cross‑selling and up‑selling additional covers where appropriate.
• Present renewal terms, negotiate with clients and insurers, and secure timely collection of premiums in line with company procedures.
• Research insurers’ products and negotiate with underwriters to deliver suitable, competitive insurance solutions.
• Develop and maintain effective relationships with clients, underwriters, Trust Companies and professional partners.
• Advise and support clients with claims, including guidance on when to claim and ongoing claims management.
• Respond to client requests accurately and on time, managing files and documentation in line with company standards.
• Operate in line with regulatory, compliance and AML requirements, maintaining professionalism in all communications and interactions.

Who we’re looking for

• Customer focused approach with a commitment to delivering exceptional service.
• Strong and effective communication skills to establish a connection with clients and all relevant parties.
• Ability to work independently, demonstrating initiative and problem‑solving skills.
• Flexibility to achieve targets with excellent time management skills.
• Proficient in computer applications and software related to the role.
• Strong decision-making and analytical skills to drive effective business outcomes.
• Excellent ability to learn and adapt in a fast‑paced environment.
• Calm and resilient under pressure, maintaining a positive mentality.
• Proactive and adaptable to change, embracing new opportunities for growth
• Someone who collaborates and is skilled at fostering long‑term professional connections.
• Maths and English GCSE (or equivalent).
• A level or equivalent (desirable).
• Working towards or has attained ACII (although this is not critical).

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.